Client Relationship Specialist
Company: TCS Tech
Location: Seminole
Posted on: May 12, 2022
Job Description:
Salary - $15 per hour (Upto $35,000 Annually)Job Location
-Responsibilities
- Receives and answers phone calls from a variety of customers
who are calling for service regarding their accounts and helps
resolve them with accuracy and efficiency.
- Communicates with customers regarding service requests or
problems.
- Documents, evaluates and resolves customer's inquiries.
- Works with other departments to complete customer requests and
minimize escalations.
- Represents our customer with professional pride to internal and
external customers.
- Consistently meets/exceeds set quality and productivity
metrics.
- Functions within a team based environment, and actively
participates in achieving team goals.Qualifications
- High School diploma, GED or equivalent.
- Minimum 1 year of experience with call center or customer
service experience/training.
- Fundamental computer knowledge and maneuverability within
window applications.
- Basic understanding of Microsoft office suite, specifically
Word and Excel.
- General understanding of life and health insurance, annuity,
and investment products is a plus.Behavioral & Leadership
Competencies
- Ability to maintain the confidentiality of customer and company
information.
- Ability to work independently and seek additional opportunities
when able.
- Good verbal and written communication skills.Benefits
- Medical and Insurance benefits
- Exciting Incentive Plans
- 401(k) Plan
- 10 days Paid HolidaysAbout UsTata Consultancy Services (TCS) is
one of the world's largest IT services and consulting firms. We
partner with more than a third of the Fortune 500 companies across
industries in North America, helping them to successfully navigate
today's competitive challenges of rapid business and digital
transformation.Our extensive industry expertise and sharp focus on
customer service has resulted in TCS being one of the
fastest-growing technology companies in the world, with 446,000
employees operating in 46 countries.In America, TCS has been one of
the two top local recruiters of IT services talent for the past
five years.Inbound, Outbound, "Call Center", "Customer Care",
Help-Desk, Support
Keywords: TCS Tech, Largo , Client Relationship Specialist, Other , Seminole, Florida
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