Client Services Representative
Company: PharmaLink, Inc.
Location: Seminole
Posted on: January 15, 2023
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Job Description:
Description:POSITION SUMMARY:The Client Services Representative
(CSR) provides essential support to our external and internal
customers. The CSR is responsible for the efficient, accurate,
professional, and courteous handling of customer issues and
questions. This position contributes to the quality of customer
service and the overall success of PharmaLink.ESSENTIAL DUTIES AND
RESPONSIBILITIES:Respond to customer inquiries in a timely and
accurate manner received via phone, email, website, and JIRA ticket
system.Document as required customer inquiries in JIRA ticket
system in compliance with SLA's.Communicate with Sales team for
required customer information updates.Create new accounts/shipping
labels for customers.Create customer Return Authorizations for
manufacture processing as required.Scan/audit documents through an
optical character recognition application.Support inter-related
departments within PharmaLink by processing assigned requests.Other
related duties as directed management.OTHER JOB FUNCTIONS:Assumes
responsibility for special projects assigned from time to time by
Management.Perform additional duties as assigned.Adherence with
PharmaLink's Professional Standards and Expectations.
BENEFITS:Medical, Dental, Vision, STD, LTD, and additional
benefits16 paid time off days your first year of employment
increases to 22 at 1 year.401(k) matchingNote: The above statements
describe the general nature and level of the work being performed
and are not an exhaustive list of all responsibilities of an
employee in this job. Job duties can change at any time as directed
by management. Furthermore, they do not establish a contract for
employment and are subject to change at the discretion of the
employer.Requirements:KNOWLEDGE SKILLS AND ABILITIES
REQUIRED:Microsoft Office skills required: Outlook, Word, and
Excel.Professional and strong written and oral communication
skills.Ability to handle multiple, concurrent tasks and work
independently.Works closely with other departments to ensure
overall success in the area of supplier
administration.EDUCATION/EXPERIENCE REQUIREMENTS:High School
Diploma or Equivalent.1 - 3 years Customer Service
experience.PHYSICAL REQUIRMENTS:Requires light physical activity
performing non-strenuous daily activities of an administrative
nature as well as periods of prolonged sitting.RELATIONSHIPS:In
performing the above responsibilities, the Credit Administrator
maintains the following relationships:The incumbent is accountable
to the Client Services Supervisor/Manager for interpreting and
fulfilling the above responsibilities and others, which may be
assigned.Works closely with all Departments.As a service
organization with a commitment to quality, it is the responsibility
of each employee to maintain accurate and professional demeanor
with colleagues and customers.PharmaLink reserves the right to
revise or change job duties and responsibilities as the need
arises.
Keywords: PharmaLink, Inc., Largo , Client Services Representative, Sales , Seminole, Florida
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