Guest Service Representative R22 - Store 701

Company: Thorntons Inc
Location: Largo
Posted on: August 30, 2020

Job Description:

DescriptionThe Guest Service Representative is responsible for delighting Thorntons guests with prompt and courteous service, maintaining merchandise, and supporting store goals and initiatives.RequirementsEssential Job Functions (RESPONSIBLE TO)* Delivers guest service with a "how may I help you" attitude. Looks for opportunities to delight guests and follows instructions from store management.* Ring all sales as discussed in the operations procedures.* Assure proper sale and accounting of money orders/lottery during shift.* Accurately account for price overrides, store use of merchandise, voids, returns and waste.* Keep coolers, fast lane merchandise, store shelves, and displays fully stocked and fronted at all times.* Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc.* Use suggestive selling techniques to suggest items to guests that complement their purchases, and asks our guests if they are a refreshing rewards member at the beginning of every transaction.* Ensure that the Store Management is made aware of all sales, cash, or operating discrepancies.* Clean windows, floors, shelving, counters, gas pumps regularly, and restrooms per store operating procedures (daily check list).* Clean the parking lot and grounds surrounding the store as needed.* Advise store management of any maintenance or safety problems.* Practices safe working habits that align with company safety rules* Properly uses the Guest Service Department for guest service issues* Stay familiar with all Thorntons policies applicable to the GSR position as outlined on Thorntons Intranet.* Adheres to all city, county, and state alcohol and tobacco and all other applicable laws and regulations* Perform additional duties as assigned.* Maintain PAR levels as outlined on PAR sheet per store expectations.Preferred QualificationsEducation- High School Diploma or GEDExperience- All experience will be consideredKnowledge/Skills- Ability to speak, read, understand, and write the English language.- Ability to perform accurate mathematical calculations- High energy and strong work ethic.- Excellent interpersonal skill.- Strong guest service skills.- Works well with others in a team environment- Sufficient visual acuity to check identification and process money orders.- Ability to read and understand instructions for operation of electronic cash registers and other equipment.- Ability to read electronic fuel reports.Equipment/Special Expertise- N/AOther Considerations- Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc.- Properly records time on the TOTS systems and signs a time report verifying all hours worked- Understands that company funds are not available for personal use

Keywords: Thorntons Inc, Largo , Guest Service Representative R22 - Store 701, Sales , Largo, Florida