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Service Technician

Company: PeopleReady
Location: Largo
Posted on: September 2, 2019

Job Description:

SummaryThis position provides technical and verbal support to customers as a means to troubleshoot and repair our equipment being utilized at their practices and clinics.Essential Duties And ResponsibilitiesThe following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned.Assists the customer from the initial call to the end solution in a professional, respectful, and courteous manner.Track all Service Calls; accurate data entry into CRM, opening & closing orders and cases,Process RGA daily as directed by the Company RGA policy and procedures.Troubleshoots and resolves technical issues with Company dental equipment through telephone and Internet support.Inspects and tests malfunctioning medical or related equipment, following manufacturers' and Company's specifications and using test and analysis instruments.Disassembles malfunctioning equipment and remove, repair, or replace defective parts, such as motors, clutches, or transformers.Tests or calibrates components or equipment, utilizing manuals and troubleshooting techniques.Studies and reads technical manuals; attends training sessions to maintain current knowledge.Follows technical processes to create efficiencies and maximize productivity.Researches catalogs or repair part lists to locate sources for repair parts, requisitioning parts and recording their receipt.Plans and carries out work assignments, using blueprints, schematic drawings, technical manuals, wiring diagrams, or liquid or air flow sheets, following prescribed regulations, directives, or other instructions as required.Diagnoses cause of electrical or mechanical malfunction or failure of operational equipment; performs preventative and corrective maintenance.Plans, directs, and records periodic electrical testing, and escalate recommends or modification to QM or replacement of equipment which fails to meet acceptable operating standards.Contribute expertise to develop medical maintenance standard operating procedures.Other responsibilities and accountabilities as assigned by the Service Dept Supervisor.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION And/or EXPERIENCEFour year college or university program degree; or two to four years related experience and/or training; or equivalent combination of education and experience.Mathematical AbilityThis position requires the following mathematical abilities;Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.Ability to compute rate, ratio, and percent and interpret results.Reasoning AbilityThis position requires the following reasoning abilities;Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Computer SkillsThis position requires the following computer skills;Possess knowledge and use of enterprise resource planning (ERP) software. Specific knowledge of DBA Manufacturing and Microsoft CRM software, a plus.Possess knowledge and use of Microsoft word processing, database, and basic computer applications.COMPETENCIESTo perform this position successfully, individual should demonstrate the following work competencies;Analytical - Synthesizes complex or diverse information; Uses intuition and experience to complement data; Designs work flows and procedures.Problem Solving - Identifies and resolves problems in a timely manner; Works well on a one-to-one basis and in team environments.Customer Service - Manages difficult or emotional customer situations; Responds promptly to customers' needs; Responds to requests for service and assistance.Technical Skills - Possesses necessary technical skills and shares knowledge with others.Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; includes appropriate people in decision-making process; Makes timely decisions.Communication - Exhibits a high level of professionalism and maintains positive communications with customers, co-workers, and the management team.Interpersonal Skills - Maintains Company and customer confidentiality. Able to work well in a team-based management culture.Quality Assurance - Demonstrates accuracy and thoroughness.Ethics/Professionalism - Treats people with respect; Works ethically and with integrity.Business Acumen - Understands business implications of decisions; Displays orientation to Company profitability and growth.Regularly required to read documents and computer screen.Regularly required to speak and to communicate.Occasionally required to lift and/or move up to 25 pounds.PERSONAL PROTECTIVE EQUIPMENT No personal protective equipment is required at this time.WORK ENVIRONMENTUsual office conditions.Regular or occasional exposure to the plant facility elements such as moderate to loud noise, dust, fumes, or other odors.PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Regularly required to sit or stand and to walk around the facility.PeopleReady has been a leader in industrial staffing for over 30 years.With a branch network of over 640 locations, PeopleReady knows exactly what work is available at a local level. Our relationship with local businesses means we have the work when you need it. .

Keywords: PeopleReady, Largo , Service Technician, Professions , Largo, Florida

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