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Customer Support Technician

Company: Viva USA, Inc.
Location: Largo
Posted on: July 14, 2019

Job Description:

DE Jobs - VIVA USA Inc Customer Support Technician in Largo, Florida, United States DE Jobs Skip to Main Content Mobile navigation menu - Post Jobs Search from over 2.3 Million Available Jobs, No Extra Steps, No Extra Forms, Just DirectEmployers job title, keywords city, state, country Location field must contain 'city, state' or a zip code to perform a radius search (e.g., Denver, CO or 46122). City and state must be separated by a comma followed by a space (e.g., Houston, TX) Distance within:Find Jobs What job title, keywords Where city, state, country Home View All Jobs (2,403,109) Job Information VIVA USA Inc Customer Support Technician in Largo, Florida Req Ref No: SGFLCS02 Location: Largo, FL Duration: 12.0 months Description Description: Summary Resolves technical problems that originate by telephone in a call center/help desk environment. Answers questions related to known software/hardware issues that are moderately complex. Diagnoses, identifies, and isolates problems based upon comments and complaints; may route some calls to available specialists in more complex and difficult cases. Maintains and updates medical records and transportation databases. Alerts management to recurring problems for trend analysis. Essential Duties & Responsibilities Adheres to all environmental, health and safety SOP's, equipment, policies and procedures, including any department specific requirements. Provides customers and internal personnel with operational assistance over the phone. Coordinates exchange of customer's malfunctioning device with operating device when necessary. Responsible for on-line documentation of all customer contact. Identifies and assists in implementing any changes necessary to manage the accuracy of the troubleshooting trees and reference material. Proactively and continually seeks enhancements to improve customer interface and equipment reliability. Qualifications Intermediate software application skills required. Ability to exercise independent judgement and maintain confidentiality is necessary. Education and/or Experience Associates degree or equivalent experience required. Plus 2-4 years related experience required. VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Current Search Criteria - VIVA USA Inc - Customer Support Technician - Largo - Florida - Clear All Other Sites Veterans Diversity Disability Apprenticeships 2018DIRECTEMPLOYERS ASSOCIATION, INC. - PRIVACY & TERMS - CONTACT facebook twitter linkedin rss DEjobs designed by: back to top

Keywords: Viva USA, Inc., Largo , Customer Support Technician, Professions , Largo, Florida

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