Inventory & Logistics Analyst

Company: CONMED
Location: Largo
Posted on: October 18, 2020

Job Description:

The CUSTOMER EXPERIENCE SENIOR INVENTORY ANALYST is responsible for ensuring ConMed offers best in class customer service to both our internal business partners and external customers. We are seeking someone with a passion for taking care of our customers, who loves problem solving, thrives in a cross-functional working environment and has strong desire to work with multiple stakeholders (e.g. Sales, Marketing, Finance, Operations, etc.)

Key areas of responsibility:

* Coordinates shipments and deliveries for VIP orders included consolidated shipments and White Glove deliveries.

* First point of contact for shipment delay escalations and works with appropriate warehouse to resolve shipping issues.

* Receives and logs shipment related issues such as damaged shipments, late deliveries, short/over-shipments, wrong product shipments and ensures these are entered into the Windchill system.

* Create and send monthly field inventory reconciliations to each sales rep for loaner and evaluation inventory in their territory.

* Transfer inventory between sales representatives as requested.

* Assists with the management of evaluation requests for Commercial Sales Teams to ensure inventory availability and on-time shipments of eval equipment.

* Assists with the management of large PM requests by coordinating timing of product return and ensuring loaner inventory is available for products included in PM.

* Manages used inventory and orders for used inventory

* Invoices customers for over due evaluation/loaner returns.

* Identify and communicate areas of improvements to the sales experience to enhance our products and services.

* Acts as customer advocate, recommends and implements changes based on sales feedback

* Collaborates with business leaders and cross-functional teams as a customer and sales advocate to integrate feedback into decisions on processes, products, and service offerings to improve end user usability, satisfaction, and loyalty.

* Works with cross-functional teams to align customer interests with business objectives.

Preferred qualifications include:

* Ability to balance and prioritize competing demands and create practical solutions to business problems

* Highly accountable, forward thinking, and able to understand the bigger picture

* Excellent analytical and technical skills; proficient in Excel and other MS programs

* Outstanding written and oral communication skills

Experience:

* Requires a minimum of 3 years of related experience or 1-2 years and Bachelor s degree.

BENEFITS:
CONMED offers

* Competitive compensation

* Excellent healthcare including medical, dental, vision and prescription coverage

* Short & long term disability plus life insurance -- cost paid fully by CONMED

* Retirement Savings Plan (401K) -- company match dollar for dollar up to 7% Employee stock purchase plan -- allows stock purchases at discounted price.Tuition assistance for undergraduate and graduate level courses

CONMED is an Equal Opportunity Employer & an Affirmative Action Employer. CONMED is a strong advocate of workforce diversity. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800-325-5900 option #3.

Keywords: CONMED, Largo , Inventory & Logistics Analyst, Professions , Largo, Florida