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Customer Support Representative

Company: Airgas
Location: Largo
Posted on: November 27, 2019

Job Description:

Customer Support Representative

Largo, FL

Mon-Fri, 9am-6pm

Do you enjoy working on a team that sees you as more than just a number? Does teamwork and driving results attract you? Are you looking for a job with no weekends? Are steady work schedules and work-life balance something you've been missing? If you answered yes to these questions, we may have just the role you are looking for!

What will I be doing?

The Customer Support Representative is responsible for handling internal and external customer issues, concerns and inquiries. The support rep performs daily duties to ensure that our customer needs are being taken care of with efficient and effective service and resolution.



  • Review and resolve assigned issues and inquiries
  • Ensure mandatory Queue coverage
  • Cancellations and Rejections
  • Assist and Support EspriGas "TMG" customer request
  • Ability to assist and manage department mailboxes
  • Serve as communicator between Customer Service and Key Accounts
  • Assist with overflow calls
  • Rush Deliveries
  • Assist and Support C.T.I & Home Depot Request
  • Assist with Non-Strategic Return Labels
  • Manage FTO's
  • Assist with Escalations




    What's in it for me?

    Airgas offers temperature regulated facilities, multiple shift times, HMO health plans, 401K, and 2 weeks' vacation as a new employee! Our employees can also take advantage of Life Insurance, AD&D, Short Term and Long Term Disability Insurance, sick time, Tuition Reimbursement and much more!


    What skills and experience do I need to have?

    To perform this job successfully within a timely manner with a sense of urgency for our customer needs. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    • Good organizational and people skills.
    • Accountability, assume responsibility for all actions and follows through to ensure you and your team complete tasks and assignments with attention to detail.
    • Professionalism, present yourself in person and on the telephone in a way that is refined, polished, courteous, controlled, warm and helpful.
    • Positive Attitude, wear a smile and conduct yourself with an upbeat demeanor, while demonstrating flexibility and approachability towards team members, customers and patients.
    • Problem Solving, proactive in anticipating and preventing problems before they arise, and address them and taking ownership.
    • Responsiveness, respond promptly to the needs of our internal and external customers.
    • Initiative, if a task needs to be done willing to provide above and beyond efforts.
    • Stewardship protects and ensures the best interest for the company.
    • Leadership, mentor to peers and fellow team members and new employees by exemplifying the characteristics of excellent customer service at all times.
    • Compassion, caring and empathetic to feelings, thoughts and experiences of team members, customers without judgment.


      EDUCATION and/or EXPERIENCE:


      • High school diploma or equivalent.
      • Experience with SAP
      • Attention to detail with ability to organize and prioritize workflow
      • Ability to follow instructions and procedures properly in a fast paced work environment
      • Ability to leverage research tools to execute sound decisions


        PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


        • Able to talk, hear, walk, sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel or crouch
        • Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus on objects.



          Who is Airgas?

          Airgas Inc., an Air Liquide company, is one of the country's largest supplier of industrial, medical and specialty gases. As the leading U.S. distributor, Airgas has a focus on quality products-but we recognize that it's the quality of our people that makes our success possible. With more than 17,000 employees working in approximately 1,100 locations-branches, retail stores, gas fill plants, specialty labs, gas production facilities and distribution centers-chances are, there is a career at Airgas custom fit for you.


          EOE AA M/F/Vet/Disability

          Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability.

Keywords: Airgas, Largo , Customer Support Representative, Other , Largo, Florida

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