Nutrition Care Asst
Posted on: October 11, 2019
GENERAL SUMMARY OF DUTIES - Culinary Patient Service Center serves
as the primary contact for patients, family members and nursing
staff seeking to submit patient requests and preferences for food,
beverages and meal services, as well as those seeking to resolve
foodservice issues and concerns. The Culinary Concierge functions
in the division culinary patient call center, assuring a high level
of customer service and patient satisfaction. The position works as
part of the culinary concierge team, processing patient meal
requests and completing diet office report processes. The Culinary
Concierge answers calls, processes requests and enters required
information into the patient's meal record in Computrition
Nutrition Care Management system (NCM).
The Culinary Concierge will establish rapport with customers in
efforts to develop confidence in Food and Nutrition Services and
will relate to issues with empathy and urgency while focusing on
customer relationships with timely follow up.
Each Culinary Concierge is responsible for answering and logging
all incoming customer communications via telephone, email and/or
fax, identifying or trouble-shooting potential issues and
rectifying problems in a courteous and timely manner.
The Culinary Concierge is expected to maintain general competencies
specific to all aspects of Patient Foodservice, including patient
menus, diet order restrictions, and meal service timeframes for
SUPERVISOR - Manager, Culinary Patient Call Center
SUPERVISES - N/A
KEY INTERACTIONS - Market clinical nutrition directors, culinary
service team, facility patient service managers, and FANS division
purchasing analyst/Computrition system administrator.
DUTIES INCLUDE BUT ARE NOT LIMITED TO:
--- Answer calls in centralized call center for patient foodservice
throughout the division, assuring appropriate and timely processing
of patient food/beverage requests.
--- Complete assigned duties in the culinary patient call center,
providing services that meet the needs of patients and the
division, company and regulatory standards.
--- Assure timely and accurate processing of all meal orders, tray
tickets, and diet office reports.
--- Identify, trouble-shoot and resolve issues presented by
customers in a timely manner.
--- Notify Manager or on-duty lead of any unresolved issue and
request assistance as necessary.
--- Demonstrate service excellence principles in all interactions
with patients, family members and caregivers. Assure patient
safety, dignity and privacy at all times.
--- Maintain the strictest confidentiality regarding patients
according to policy and procedures.
--- Establish and maintain rapport through effective communication
and timely follow-up with customers, coworkers, management, and
--- Produce monthly meal count reports and provide to manager and
enter for month-end reporting for assigned facilities.
--- Demonstrate personal responsibility for professional
--- Practice and adhere to the ""Code of Conduct"" philosophy and
""Mission and Value Statement"" as well as the Supply Chain ""Core
--- Perform other duties as assigned.
KNOWLEDGE, SKILLS, & ABILITIES:
--- Communication - communicates clearly and concisely both
verbally and in writing
--- Customer orientation - establishes and maintains long-term
customer relationships, building trust and respect by consistently
meeting and exceeding expectations
--- Policies & Procedures - articulates knowledge and understanding
of organizational policies, procedures and systems
--- Judgment - Makes decisions based upon job knowledge and
experience. Considers all impacted areas in decision process. Seeks
advice where applicable. Judgment sensible and reliable.
--- Interpersonal Skills - able to work effectively with other
employees, patients and external parties
--- PC skills - demonstrates proficiency in Microsoft Office
applications, Meditech, Business Objects, team rooms, and
discipline-specific food management, diet office and point of sale
applications, (Computrition), purchasing vendor applications and
others as required
--- Basic Skills - able to perform mathematical calculations,
balance and reconcile figures, punctuate properly, spell correctly
and transcribe accurately
--- High School Diploma or equivalent (GED) required
--- Associate Degree or higher in related field preferred
--- Experience in hospital foodservice required, with 2-3 years
diet office or customer service or related experience. Previous
experience in healthcare patient foodservice and/or call center
--- Knowledge of modified diets, foodservice and culinary
activities and duties, terminology and nomenclature preferred.
--- Computer experience with all aspects of food service to include
but not limited to Diet Office and/or Call Center processes
CERTIFICATION/LICENSE - N/A
PHYSICAL DEMANDS/WORKING CONDITIONS - Requires prolonged sitting,
some bending, stooping and stretching. Requires eye-hand
coordination and manual dexterity sufficient to operate a keyboard,
photocopier, telephone, calculator and other office equipment.
Requires normal range of hearing and eyesight to record, prepare
and communicate reports. Work is typically performed in an office
environment, but may occasionally be in kitchen environments in
hospital or vendor facilities. Work may be stressful at times.
Contact may involve dealing with angry or upset people. Must remain
flexible and available to provide staffing assistance for any/all
disaster or emergency situations.
Parallon believes that organizations that continuously learn and
improve will thrive. That---s why after more than a decade Parallon
remains dedicated to helping hospitals and hospital systems operate
knowledgeably, intelligently, effectively and efficiently in the
rapidly evolving healthcare marketplace, today and in the future.
As one of the healthcare industry---s leading providers of business
and operational services, Parallon is uniquely equipped to provide
a broad spectrum of customized revenue cycle services.
Keywords: Parallon, Largo , Nutrition Care Asst, Other , Largo, Florida
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