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AVP Client Relations

Company: Parallon
Location: Largo
Posted on: October 8, 2019

Job Description:

Parallon believes that organizations that continuously learn and improve will thrive. That's why, after more than a decade, we remain dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry's leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services.

As our next AVP of Client Relations, you'll gain access to a host of competitive benefits, including 401K with company match, excellent health, dental, and life insurance offerings, student loan forgiveness, tuition reimbursement, pet insurance, paid time off, and much more!

The AVP Client Relations (CRM) is the internal SSC liaison for a defined set of HCA facilities, serving as the first point of contact for all Parallon-related activities. The CRM will also coordinate operations and related activities between the facilities and the SSC, including patient access, traditional business office functions, but also HIM, credentialing and any other services the facilities receive from the SSC. The CRM is also responsible for proactively building relationships at the assigned facilities to support the goals of both the facility and the SSC. This includes stakeholders beyond the facility CFO, such as the CEO, COO, CMO, Controller, CDI, Case Management, clinical department directors, etc.

The CRM should be the recognized first point of contact for their facilities and is responsible for coordinating all communication, management / review of performance, and the overall relationship health for their assigned facilities. This position will coordinate the resolution of any issues, policy or process changes, and education between the SSC, the facility / division, and Parallon Corporate CRM as appropriate. These job responsibilities should be performed in coordination with Parallon Corporate CRM leadership who manage similar relationships at the corporate / group / division level.

Supervisor - Directly to SSC CEO or SSC Front Office COO with matrixed reporting to Parallon corporate VP of CRM. You'll have no direct reports initially, but this may evolve over time.

Key duties include:

  • Assume a lead role for innovation, knowledge sharing and leading practice identification within the SSC and among peer group
  • Develop/ adhere to specific objectives and performance standards as defined by Corporate CRM and SSC leadership in each area related area of responsibility
  • Identify process improvement or synergy opportunities and oversee/coordinate implementation with Facility CFOs and any other potential stakeholders
  • Act as an escalation point for the Facility finance team during month-end close
  • Assist Facility CFO's in understanding both front-office and back-office metrics, tools, and reports. Facilitate a monthly onsite meeting to review the MOR.
  • Proactively monitor key metrics for all Parallon service lines for assigned facilities to identify process issues/improvements. Facilitate monthly onsite meetings to review performance reporting in all areas of scope, and with the applicable facility executives in addition to the CFO
  • Coordinate and promote implementation and monitoring of standard masterfiles, processes, reporting and education programs
  • Coordinate initiatives across facilities to ensure standardization and sharing of best practices, including being a champion for the Patient Experience process and related technology activities
  • Proactively escalate to the SSC and Parallon corporate leadership significant issues that may require additional coordination or awareness
  • As needed and directed by SSC CEO or Corporate VP CRM, engage with division leadership to support and champion Parallon activities
  • Participate in all CRM conference calls, education, and updates with Corporate VP CRM
  • Practice and adhere to the ""Code of Conduct"" philosophy and ""Mission and Value Statement""
  • Other duties as assigned

    Qualifications:
    KNOWLEDGE, SKILLS & ABILITIES

    ???Technical Expertise - Understanding of healthcare including functional knowledge of healthcare terms and accounts receivable processes, including fluency in the following subject matter areas: Patient Access, Business Office, Financial Statements, HIM, Credentialing, Revenue Integrity, and other Parallon support functions.
    ???Strategic Analysis - Analytical review skills and ability to make decisions and set strategy based on data analysis
    ???Leadership - Guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services
    ???Tactical Execution - Oversees the development, deployment and direction of complex programs and processes
    ???Financial Management - Applies tools and processes to successfully manage to budget
    ???Project Management - Assesses work activities and allocates resources appropriately
    ???Tactical execution - Oversees the development, deployment and direction of complex programs and processes
    ???Flexibility - Able to respond and adapt to rapid changes from the customer and the SSC
    ???Organization - Proactively prioritizes needs and effectively manages resources
    ???Communication - Communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately. The ability to communicate with staff, Parallon Management, Division/Group Executives and all levels of Facility Stakeholders (executive level thru front line registration staff).
    ???Stakeholder Orientation - Establishes and maintains long-term stakeholder relationships, building trust and respect by consistently meeting and exceeding expectations
    ???Interpersonal skills - Able to work effectively with other employees, patients and external parties
    ???PC Skills - Demonstrates proficiency in Microsoft Office applications and others as required
    ???Policies & Procedures - Demonstrates knowledge and understanding of organizational policies, procedures and systems
    ???Basic Skills - Demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes. Demonstrates ability to work both independently and collaboratively as a team player.

    EDUCATION

    ---Bachelor's Degree in Business or Health Care related field
    ---Master's Degree Preferred (MHA or MBA) or CPA preferred

    EXPERIENCE

    ---Minimum ten years' experience in Revenue Cycle Operations in a hospital setting preferred. (Multi-hospital or Centralized Business Office Setting preferred experience.)

    We invite you to join our team today. Apply online now!

    ""We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.""

    #ParallonBCOM #ParallonCareers

    Company Description:

    Parallon believes that organizations that continuously learn and improve will thrive. That---s why after more than a decade Parallon remains dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry---s leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services.

Keywords: Parallon, Largo , AVP Client Relations, Other , Largo, Florida

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