Multifamily Account Coordinator
Company: ADT
Location: Largo
Posted on: March 19, 2023
Job Description:
Company Overview:
At ADT, we've been in the business of helping save lives for more
than 145 years. As the number one smart home security provider
serving residential and business customers, our people are our most
important asset. Headquartered in Boca Raton, FL and at more than
200 locations across North America, our employees help empower our
customers to live more secure and confident lives. Join our team
and help us protect what matters most. For more information, visit
www.adt.com --> [Link Removed] or follow us on Twitter -->
[Link Removed] , LinkedIn --> [Link Removed] , Facebook -->
[Link Removed] and Instagram --> [Link Removed] .
Position Summary:
Provide "World Class" support to our National Account Customers and
National Account Managers. Assist the National Account Sales Team
with customer acquisition. Coordinate all facets of the
installation, service, billing and monitoring support. Provide
leadership to the National Account Team and local branch offices to
succeed in meeting all Service Level Agreements and Branch
Metrics.
Essential Duties And Responsibilities include the following. To
perform this job successfully, the National Account Coordinator may
be expected to perform some or all of the duties listed, and other
duties as assigned.
- Support Account Managers and Lead Account Managers.
- Coordinate with National Account Managers, local branches and
authorized subcontractors to perform site surveys and assist with
preparation of sales paperwork (proposals, bid packages, permits,
contracts, etc).
- Assist Account Managers with presentations to potential
customers explaining the operation of their equipment and
applicable services.
- Coordinate with National Account Managers, local branches and
authorized subcontractors to perform site surveys and assist with
preparation of sales paperwork (proposals, bid packages, permits,
contracts, etc).
- Assist Sales and Design Team in creating bid packages.
- Create or help create sales documents.
- Assist with mailing and faxing as necessary.
- Assist in coordinating the installation, service, and billing
of National Account Customers.
- Work with the branches and Monitoring department to research
and resolve customer issues.
- Ensure that all customer correspondence is responded to or
forwarded to the appropriate department within 24 hours of receipt
in the department.
- Prepare formal correspondence in response to customer's
questions or concerns.
- Assist in handling customer escalations.
- Pull Mastermind data for Account Managers and Sales
Team.
- Assist tracking statistical information as needed for the
department and compile data into reports that are submitted to
management in a timely manner.
- Assist in acquiring required permits.
- Position may require mandatory overtime when necessary to meet
company metrics.
- Perform all other duties and projects as assigned.
Knowledge:
- Maintain a strong knowledge of industry and company
operations.
- Knowledge of all sales, installation, billing and monitoring
systems which assist managing our business.
- Basic knowledge of accounting principles and
practices.
- Knowledge of Microsoft Office (Word, Excel, Access, Outlook),
Internet, and other computer applications.
- Knowledge of Company policies, procedures, guidelines and
practices.
Skills:
- Must possess strong organizational skills and the ability to
prioritize and maintain multiple assignments.
- Must have excellent listening skills.
- Must be able to take direction and perform task in an expedient
manner.
- Must have good customer service, and interpersonal skills.
Abilities:
- Ability to write reports, business correspondence and procedure
manuals.
- Ability to add, subtract, multiply and divide in all units of
measure, using whole numbers, common fractions, and
decimals.
- Ability to solve practical problems and deal with a variety of
concrete variables in situations where only limited standardization
exists.
- Ability to interpret a variety of instructions furnished in
written, oral, diagram, or schedule form.
Physical Demands:
- While performing the duties of this job, the employee is
occasionally required to stand; walk; sit; twist; use hands to
handle; push; pull or feel; reach with hands and arms; climb or
balance; stoop, kneel, crouch, or crawl; and talk or hear.
- The employee must regularly lift and/or move up to 10 pounds
and occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required by this job include close
vision, distance vision, color vision, and ability to adjust
focus.
- Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.
Work Environment:
- The noise level in the work environment is usually
moderate.
- Normal office environment.
- Work hours as required to support company metrics.
Minimum Qualifications:
- High School Diploma or General Education Degree (GED) and one
year experience supporting sales or service related business.
Certificates, Licenses, Registrations:
- May be required based on requirements of certain State and
local regulations.
ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate
diversity and are committed to building an inclusive team that
represents a variety of backgrounds, perspectives, and skills. ADT
strives to ensure every employee and applicant feels valued. Visit
us at jobs.adt.com/diversity to learn more.---
#INDSALES
ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate
diversity and are committed to building an inclusive team that
represents a variety of backgrounds, perspectives, and skills. ADT
strives to ensure every employee and applicant feels valued. Visit
us at jobs.adt.com/diversity to learn more.---
Keywords: ADT, Largo , Multifamily Account Coordinator, Other , Largo, Florida
Didn't find what you're looking for? Search again!
Loading more jobs...
