Customer Service Rep

Company: BayCare Health System
Location: Largo
Posted on: March 19, 2023

Job Description:

Title: Customer Service Rep
Location: FL-Largo-BayCare Home Care
Job Number: 2213734

The Customer Service Rep - DME is responsible for entering new referrals and updates all existing patient information including demographics, insurance and benefit information. Verifies insurance and benefits for Medicare, Medicaid, Managed Care, and Workers Comp and Commercial Plans. Securing authorization for services provided by BayCare HomeCare from the payers. Answer telephones promptly and courteously. Responding to emails and voicemails promptly. Responsible for selecting the appropriate equipment completing a work order and creating a delivery ticket including securing all required information to provide quality service and an accurate bill. Responsible for accurate ICD9 coding, HCPCs, and medical terminology. Assist patients by troubleshooting BCHC equipment over the telephone. Understand and basic use of right fax utility.

Qualifications:

**Certifications and Licensures**

None Required

**Education**

RequiredHigh School or Equivalent

**Experience**

Required1 yearCustomer Service

Preferred3 yearsCustomer Service

**Specific Skills**

RequiredComputer skills appropriate to position

RequiredWork with a team

RequiredAdministrative and clerical skills

RequiredWork independently

RequiredMedical terminology use and understanding

RequiredWritten and verbal communication skills

RequiredOrganizational skills

RequiredInterpersonal skills

RequiredCustomer service skills

RequiredKnowledge of regulatory standards appropriate to position

RequiredCritical thinking skills

Schedule: Monday, Tuesday, Wednesday, Thursday, Friday

Shift: Days

Shift Hours: 8:00 am - 5:00 pm

Weekend Work: None

On Call: No

Employment Status: ACTIVE FULL TIME

Equal Opportunity Employer Veterans/Disabled

Keywords: BayCare Health System, Largo , Customer Service Rep, Other , Largo, Florida