Customer Accounts Advisor
Company: Aaron's Inc
Location: Largo
Posted on: January 15, 2023
|
|
Job Description:
We are Aaron's - an industry leader in the sales and
lease-to-own retail industry known for quality brand names and
superior customer service. We provide our team members the
opportunity to reach their full potential in a team-oriented,
high-energy, recognition-based environment with competitive pay and
benefits. This is much more than a job - it is a career with
purpose. Average Annual Total Compensation $35,331.00** This is a
non-exempt role, paid an hourly wage. The average pay reflected
includes base wages for average hours scheduled and average
incentive compensation for this role over a twelve month time
period. All average pay/compensation amounts are estimates and are
not guarantees of any specific hourly wage or incentive
compensation amount, nor of future performance. Aaron's Customer
Account Advisors serve as coaches to our customer, driving payment
collections and lease agreement renewals by understanding lease
agreement benefits and ensuring customers are 100% satisfied with
the product. As a Customer Account Advisor, you will build
relationships with our customers over the phone and face-to-face to
help bring them one-step closer to ownership. **Skills for
Success** Customer Account Advisors can connect and relate well to
people, demonstrate empathy, listen attentively, explain things
simply and easily, and successfully navigate difficult
conversations. Strong multi-tasking, organizational, negotiation
and persuasion skills are necessary. Like all Aaron's team members,
they share our purpose and passion for making a real difference in
the lives of others and the rewards that come from creating strong
personal connections for life. **The Work** + Attainment and upkeep
of customers' accounts including maintaining updated customer
information in the store computer system and documenting all
customer payment appointments. + Direct contact with customers who
have not renewed their Lease agreement(s) both in home visits and
over the phone + Sell customers on the benefits of timely lease
agreement renewal payments + Assist the Customer Account Manager in
setting and achieving daily, weekly and monthly revenue and renewal
goals + Assist with merchandise returns and guest deliveries as
directed by management + Clean and certify merchandise in the
Quality Assurance Center for all items personally returned +
Complete and maintain weekly vehicle maintenance sheet and route
sheets daily + Load, secure and protect product in company vehicle
+ Safely operate company vehicle + Assist the Sales Team as needed
+ Any reasonable duties requested by management **Requirements** +
United States at least 21 years old with a valid state Driver's
License and compliance with the Company's Driver Qualification
Policy; including satisfactory MVR (driving record). Canada at
least the age of 18. + Must meet DOT requirements to obtain
certification in required states (United States) + Ability to work
schedule of hours varying from 8 am to 9 pm + Ability to lift up to
50 lbs. without help and up to 300 lbs. with the assistance of a
dolly + Two years of retail/customer service experience preferred +
High School diploma or equivalent preferred + Excellent
interpersonal and communication skills + High energy with the
ability to effectively perform all functions of the store and
multitasking effectively + Proper telephone etiquette + Uphold the
Aaron's Brand and protect company assets + Maintain a professional
appearance + Proficient computer skills **Aaron's Total Rewards**
Our team members are our greatest asset. As an expression of our
appreciation, Aaron's is proud to offer outstanding career
training, competitive performance incentives, excellent advancement
opportunities, and a distinctive benefits package which includes: +
Sundays off + Employee assistance program + Employee purchase
program with exclusive discounts + Physical and financial
well-being programs + Tuition reimbursement + Employee Business
Resource Groups + 401(k) plan with contribution matching + Paid
time off, including vacation days, sick days, and holidays + Life
and disability insurance + Medical, dental and vision insurance +
Paid paternal leave + Stock purchase plans + Pay on Demand
**Benefits vary based on full- and part-time employment status.
**About Aaron's** At Aaron's we offer sales and lease-to-ownership
of specialty items including furniture, consumer electronics, home
appliances, and accessories throughout the United States and
Canada. Our customers shop at Aaron's for the same reason you
should choose us for the next step in your career - our ability to
positively influence people's lives. If you are looking for a
company with the passion and dedication to make a difference in the
lives of customers and team members alike, join us today. Aaron's
is committed to creating a diverse and inclusive work environment,
celebrates our team members' differences, and is proud to be an
equal opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color,
pregnancy, religion, sex, sexual orientation, gender identity,
national origin, age, disability, veteran status, military duty,
gender expression, genetic information, or any other protected
class. Candidates who require accommodation during the recruitment
process should contact hrsupport@. **Aaron's is an Equal
Opportunity Employer.** /#LI-Onsite /#Indeed-Full-Time
Keywords: Aaron's Inc, Largo , Customer Accounts Advisor, Other , Largo, Florida
Click
here to apply!
|