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Customer Service Associate

Company: Paleo On The Go
Location: Largo
Posted on: November 26, 2022

Job Description:

Paleo On The Go is an award-winning, paleo food production facility. Joining our team means that you are a part of an organization that helps people all over the country improve their health, greatly reduce symptoms of autoimmune diseases (even eliminates them), heal their gut, and build up their immune systems to live a happier, more productive life. Everything we make is grain and gluten-free; all-natural and mostly organic.

We are looking for an experienced Customer Service Associate to join our dynamic team. This position is multi-faceted and is a good fit for someone who is flexible, quick-learner, and eager to take on tasks. Customer service and internal communication of customer order fulfillment will make up the majority of this job. As the first point of contact, this position is responsible for the daily communication and experience of our customers and potential customers.

*Essential Function & Responsibilities: *

* Thoroughly read, research, respond, follow up, organize, and manage customer communications via our CRM (emails and webforms) system, the phone, social media.
* Learn about what we do, AIP/Paleo/Real Food nutritional information, what makes us special, how we help people, who our customer is, what common issues we face, the flow of our ordering and shipping process, and any other details that make for a knowledgeable customer service representative.
* Provide top-notch service, 'WOW' our customers, handle issues with the utmost care, listen to the customer, do your best to de-escalate customers that may be getting angry, skillfully handle tough situations, be helpful but don't get taken advantage of, learn the most commonly asked questions, and do it all with a cheery but authentic demeanor.
* Will be tasked with collecting and documenting feedback, handling customer needs as they arise, submitting FedEx claims and Customer Issues Log to management daily, and creative problem-solving.
* Monitor Subscription platform daily and have the capacity to run reports as needed.
* Assist Customers with their Subscription and facilitate any requested changes.
* Learn our customer service manual and add to it after gaining experience.
* Be able to properly guide new and existing customers through our website, products, service, and ordering process.
* Upsell through knowledge of our products and promotions.
* Escalate larger issues to upper management.
* Performs other related duties as assigned.

*Ideal Experience/ Qualifications*

* Associate Degree or higher preffered.
* 2+ years of call center experience required.
* Excellent customer service skills (verbal and written) that foster customer satisfaction.
* Excellent PC skills including Google Suite.
* Strong ability to multitask while maintaining a high level of attention to detail.
* Customer-oriented mindset, with the ability to adapt and respond to complex customer issues.
* Highly resourceful and a self-starter.

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Monday to Friday

Education:
* Associate (Preferred)

Experience:
* Customer Service: 2 years (Required)

Work Location: One location%58047475%

Keywords: Paleo On The Go, Largo , Customer Service Associate, Other , Largo, Florida

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