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START AS SOON AS TOMORROW - Customer Support Representative

Location: Largo
Posted on: September 24, 2022

Job Description:

NCO is an outsourced marketing agency looking for an Entry Level Customer Support Representative to join our Clearwater office on a permanent basis. You will work with our Marketing Associates and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers across our client portfolio. This role offers you the opportunity to work in a national firm that offers excellent career progression. Here at NCO , our company holds four key values:

  • Leadership : Leadership is not a position or a title, it is action and example. We put our team in front of our own personal gain, we make sure their success is acquired before we look at our own needs.
  • Honesty : If you want to be trusted personally or professionally, you must be honest.
  • Growth : We measure growth by the tenacity in someone's work ethic, which guarantees an outstanding outcome.
  • Professional Development : Professional development comes from a commitment to excellence. "The quality of a person's life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor" - Vince Lombardi Core Responsibilities:
    • Provide high-quality service to each of our clients
    • Maintain client confidentiality at all times
    • Manage daily client transactions and inquiries accurately, within established deadlines, operating within our Standard Operational Procedures
    • Research, follow-up and resolve client inquiries and problems through effective interaction with clients, customers, and product specialists
    • Communicates clearly with staff in a timely and professional manner
    • Identify cross-sell opportunities and escalate to our sales team and product partners in order to close or provide advice to the client Job Requirements:Essential Skills:
      • Clear written and verbal communication skills
      • 1+ years of prior experience is preferred
      • Strong relationship management skills
      • Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible
      • Business acumen in the marketing and client relations field is preferred
      • Must understand and comply with applicable regulations and standard operational procedures
      • Must ensure that all transactions are executed properly and meet compliance guidelines

Keywords: IMMEDIATE START, Largo , START AS SOON AS TOMORROW - Customer Support Representative, Other , Largo, Florida

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