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Quality Mgmt Access Clerk

Company: GuideWell
Location: Largo
Posted on: May 14, 2022

Job Description:

Quality Management Access Clerk

As a vital part of the Quality Management Team, you will assist the team with outreach to patients who need an appointment with their Primary Care Provider. Utilizing excellent customer service skills, you will be responsible for creating charts for new patients to Diagnostic Clinic Medical Group. This includes updating charts with the patient's correct insurance and demographics. You may need to send messages to the clinical staff when necessary.
Your responsibilities consist of:

  • Logging monthly into various insurance portals and export the new patients to an Excel spreadsheet and keep in a file/folder
  • Checking in ECW to see if the patient has seen their PCP that current year. If they have not been in, you will call and schedule them an appointment with the physician they are assigned to. If they have already established, there is no need to call.
  • Creating charts for newly established patients
  • Documenting all outcomes on the spreadsheet
  • Documenting all outreach in the EMR.
  • Sending Release of Records forms to patients if necessary.
  • Mailing letters to patients after failed 3 telephonic attempts instructing them to call and make an appt with their physician.
  • Other various projects to workRequired Work Experience
    2+ years related work experience. Experience Details: 2 years of Medical office or 2 years of Customer Service
    Required Education
    High school diploma or GED
    General Physical Demands
    Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

    We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive and equitable culture for our employees and communities.

Keywords: GuideWell, Largo , Quality Mgmt Access Clerk, Other , Largo, Florida

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