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Customer Experience Coordinator I

Company: Conmed
Location: Largo
Posted on: November 12, 2021

Job Description:

Customer Experience Coordinator IThe Customer Experience Coordinator is responsible for providing world-class customer service and transactional support over the phone and through electronic communications. This position has primary responsibility for processing incoming product orders, complaint-intake, and providing product support referrals.Duties & Responsibilities:

  • Process customer orders/changes/returns in accordance with CONMED policies.
  • Rectify product or service problems by clarifying customer complaints and following up to ensure proper resolution.
  • Respond to customer and internal partners by providing accurate, valid, and complete information.
  • Partner with customer service and sales team members to meet and exceed customer service expectations.
  • Identify and assess customers needs to achieve client satisfaction.
  • Maintain pleasant and positive disposition with customers.
  • Other duties as assigned by management.Requirements:
    • High school diploma or Equivalency. Associates or Bachelors degree preferred.
    • 0-2 years in a customer service environment. Experience resolving customer issues that involve engaging multiple stakeholders for input preferred.
    • Basic computer skills.
    • Strong interpersonal skills & ability to effectively communicate with customers.
    • Ability to actively listen and problem solve for timely resolution.
    • Ability to manage multiple tasks.
    • Exceptional organizational skills.
    • Basic office tasks.
    • Ability to sit/stand for 8 hours.This position is not eligible for employer based visa sponsorship.Disclosure as required by Colorado law, the hourly pay rate range for this position is $12.80 to $24.00. The actual compensation may vary based on geographic location, work experience, education and skill level. The hourly pay rate range is CONMEDs good faith belief at the time of this posting.Benefits:CONMED offers
      • Competitive compensation
      • Excellent healthcare including medical, dental, vision and prescription coverage
      • Short & long term disability plus life insurance - cost paid fully by CONMED
      • Retirement Savings Plan (401K) - company match dollar for dollar up to 7% Employee stock purchase plan - allows stock purchases at discounted price
      • Tuition assistance for undergraduate and graduate level coursesCONMED is an Equal Opportunity Employer & an Affirmative Action Employer. CONMED is a strong advocate of workforce diversity. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800-325-5900 option Jobble

Keywords: Conmed, Largo , Customer Experience Coordinator I, Other , Largo, Florida

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