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On-Call Case Manager (7680, 7681, 7682)

Company: Lutheran Services Florida
Location: Largo
Posted on: October 9, 2021

Job Description:

On-Call Case Managers typically work with at-risk children and teenagers to provide appropriate and effective supervision and transportation of youth when placement is not available or is not yet available. In addition, the supervision should assist the youth to overcome obstacles that contribute to placement instability.

A Day in the Life of an On-Call Case Manager:

  • Thoroughly review referrals for supervision/transportation which include the youth's strengths, challenges, behavioral triggers, and personal preferences
  • Ensure the safety of youth by following all proper regulations, safety recommendations, and procedures each day
  • Record information and document incidents as they occur to help keep track of problem behaviors or unsafe conditions
  • Document all interactions with youth(s)
  • Act as a resource when youth need guidance or advice about specific life situations or social issues
  • Provide the youth their medication as directed
  • Create a safe and caring environment for high-risk youth
  • Coordinate medical or other appointments and ensure a child is fed properly during supervision
  • Maintain secure and safe area(s) where the supervision is being conducted
  • Maintain accurate case notes, log entries, and other necessary client records. Complete an incident report on any facility damage, medical emergency, or any incident, which occurs out of the ordinary daily operational functioning of the supervision
  • Complete all MGR and debriefings as needed
  • Conduct initial and/or ongoing child safety assessments as required. Prepare initial and ongoing safety plans as necessary.
  • Arrange for emergency placement, emergency medical treatment, and emergency services for children at
  • The on-call case manager will be given direction, financial resources, and guidance on organizing and conducting daily/weekly outings and structured activities for youth while under supervision
  • Provide transportation as needed to facilitate placement or well-being of the child such as medical, dental, social, or educational appointments
  • Organize, prioritize, and complete all work assignments by the established deadlines

All duties are performed by the following standards:

  • Treat customers, the public, and staff with courtesy, respect, and dignity and presents a positive public image
  • Keep supervisor fully informed of activities, pertinent issues, upcoming events, and potential problems Demonstrate effective oral and written communication skills in daily work
  • Support the unit, department, and/or organization and work with others to accomplish the goals of the unit, department, and/or organization
  • Employee makes a reasonable effort to adhere to established safety procedures and practices in the work area
  • Attend and complete all mandated training courses focused on working with children that have experienced trauma
  • Adhere to all confident1al1ty
  • Perform on-call responsibilities as assigned. Carry an active cellphone at all times during scheduled work hours. Immediately respond to all

Physical Requirements:

  • Must have a high level of energy, be adaptable to irregular hours, be flexible to rotate on-call as needed, be able to travel as
  • Valid driver's license and appropriate auto liability insurance required


A Bachelor's degree in the Human Services field or experience working with high-risk youth is preferred. Must have a minimum of one year of relevant experience and must be a certified child welfare case manager

License, Certification and Screening:

Lutheran Services Florida (LSF) requires those hired into this position to provide proof that they have been fully vaccinated for COVID-19 (including any booster shots, if required) or must become fully vaccinated within the first 30 days of employment.  Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with LSF.

Any individuals subject to this requirement may submit for consideration a request to be exempted from the requirement (based on a valid religious or medical reason) on forms to be provided by LSF.  Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption.  Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed.  This vaccination requirement is based, in part, on recently established government requirements.  The requirement is also based on the safety and effectiveness of the vaccine in protecting against COVID-19, and our shared responsibility for the health and safety of members, clients, and community.


  • One year experience working with at-risk youth preferred Experience may be substituted for education on a year for year
  • Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual
  • Strong personal boundaries
  • Competent writing and data entry skills
  • Patient and compassionate
  • Flexible working hours
  • Ability to drive both locally and throughout the state 1n connection with the duties of this
  • Must be willing to work irregular hours/shifts

Why work for LSF?

LSF offers several programs, spanning a wide range of populations in need. This allows our team members to learn and potentially work in programs outside of their direct area. Either way, members of the LSF family will play a part in transforming the lives of those in need.

Lutheran Services Florida embraces diversity, equity, and inclusion in all business practices. LSF is proud to be an equal opportunity employer.


Keywords: Lutheran Services Florida, Largo , On-Call Case Manager (7680, 7681, 7682), Other , Largo, Florida

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