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Case Manager Supervisor (7984)

Company: Lutheran Services Florida
Location: Largo
Posted on: October 9, 2021

Job Description:

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong and communities are vibrant.

Since 1982, Lutheran Services Florida has been providing and sharing solutions to protect Florida’s most vulnerable. Today, we are one of the largest nonprofits in Florida touching 1 in 50 Floridians with a wide range of services, including:

  • early childhood education
  • refugee and immigration
  • mental health and substance abuse
  • juvenile justice
  • child welfare

LSF is looking for a talented Case Manager Supervisor who want to make an impact in the lives of others.

Purpose & Impact

The purpose of the Case Manager Supervisor is to perform complex professional work supervising and monitoring the work of an assigned group (unit) of workers under the employee’s direct supervision. The employee in this position is expected to become familiar with agency contract goals and requirements and to ensure staff performance toward those goals. In addition, knowledge of Florida Child Welfare statutes, administrative code and operating procedures as well as any additional policy provided by the local Lead Agency, Department of Children and Families Regional Quality Assurance staff or Department memo is necessary for the proper performance of this position. The Supervisor is required to demonstrate advanced skills in communicating with, motivating, training and evaluating employees, and is expected to meet regularly with each worker under supervision to monitor and mentor performance. Supervisors are expected to participate in the recruitment and hiring of workers for their units and may need to create Employee Improvement Plans and occasionally to initiate proceedings toward worker termination to address deficiencies in staff performance

**$1500 SIGN ON BONUS  (paid in two increments of $750 at 3 and 6 months of employment).**

Essential Functions

  • Develops Performance standards and job duty expectations with workers, reviews standards and plans for continuous improvement.
  • Communicates worker’s compliance with these expectations on a regular basis.
  • Reviews each case in unit caseload on a quarterly basis. This review must include a one on one discussion with the assigned case manager, recommendations for case progress, documentation of the review and recommendations in the Florida Safe Families Network (FSFN) online database.
  • Monitors and directs the day to day work of case managers. This monitoring must include the completion of home visits within required time frames, the completion of required tracking tools, court documentation, staffing packets, family assessments, case documentation in FSFN within 48 hours, physical file maintenance and other required case work in timely manner.
  • Attends ESI staffings, reviews incoming cases and determines how best to assign new cases within the unit.
  • Reviews and assists with complex cases, provides guidance and support.
  • Reviews work product such as family assessments, home studies, court reports, case plans and case documentation with case managers, and provides consultation and direction to them to ensure appropriateness, clarity, quality and thoroughness.
  • Identifies performance needs of case managers and other assigned staff, and develops and implements plans for performance improvement.
  • Provides guidance to case managers and other staff by coaching, motivating, training and providing staff development activities.
  • Identifies and promotes outstanding performance.
  • Provides guidance to case managers and other staff by coaching, motivating, training and providing staff development activities.
  • Identifies and promotes outstanding performance.
  • Facilitates and participates in all required staffings. Ensures that case manager is prepared to present case appropriately and provides guidance during staffing as necessary.
  • Participates in court proceedings as necessary, and monitors worker performance in court.
  • Mentors at least one case manager each month in the field by participating in a home visit with the case manager and providing the case manager with appropriate feedback after that home visit. These mentoring visits are to be documented by the Supervisor in FSFN within required time frames.
  • Performs random second party verifications of worker field activities by phoning clients to discuss their recent contacts with case managers.
  • Keeps APD and Program Director advised of high risk or problematic cases, and arranges for Multi-Disciplinary staffings for cases as necessary.
  • Attends program Supervisor meetings as scheduled and shares information gathered with unit workers.
  • Conducts regular unit meetings with staff to share information, provide training, discuss cases and participate in team building activities.
  • Develops training and staff development plans with each staff person under his/her supervision.
  • Conducts all required performance evaluations with assigned workers in a timely manner. Submits evaluations to APDs and Program Director for discussion and review.
  • Provides community education through public presentations.
  • Participates in agency CQI activities as required.


Physical Requirements:

  • Valid Florida Driver’s License and Insurance
  • Ability to travel locally, and out of the area, in the execution of professional duties, trainings and/or conferences.
  • Ability to operate a computer, sit for long periods of time, and develop coherent written correspondence and progress notes.
  • Ability to adapt to irregular hours, perform some light lifting, and be flexible to rotate on call, as needed.
  • Certified First Aid/CPR, and crisis intervention.


  • Must have 3 years’ experience as a certified child welfare case manager in the Florida Dependency system. Prior supervisory experience preferred.
  • Must possess a Bachelor’s degree in human services field. Must have a Child Protection Certificate. Master’s Degree is preferred.

License, Certification and Screening:

Lutheran Services Florida (LSF) requires those hired into this position to provide proof that they have been fully vaccinated for COVID-19 (including any booster shots, if required) or must become fully vaccinated within the first 30 days of employment.  Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with LSF.

Any individuals subject to this requirement may submit for consideration a request to be exempted from the requirement (based on a valid religious or medical reason) on forms to be provided by LSF.  Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption.  Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed.  This vaccination requirement is based, in part, on recently established government requirements.  The requirement is also based on the safety and effectiveness of the vaccine in protecting against COVID-19, and our shared responsibility for the health and safety of members, clients, and community.


  • Excellent written and verbal communication skills.
    Familiarity with and ability to use Microsoft Office programs Word and Excel.
  • Ability to drive both locally and throughout the state in connection with the duties of this position.
  • Computer skills, communication skills, supervisory skills, ability to solve problems and resolve conflicts.
  • Knowledge of theories and practice of child protection, social work and family assessments.
  • Knowledge of professional ethics related to child protection and counseling.
  • Knowledge of physical and behavioral indicators of abuse and neglect.
  • Knowledge of effective management skills.
  • Knowledge of interviewing techniques.
  • Knowledge of court procedures and legal requirements.
  • Knowledge of methods of collecting, organizing and analyzing data.
  • Knowledge of supervision techniques.
  • Skills in direct observation of case manager’s abilities in interacting appropriately with families, community resources, service providers and other professionals.
  • Ability to assess case manager’s performance and develop performance improvement plans.
  • Ability to analyze the effectiveness of service programs, and identify resources or make adjustments needed to meet needs.
  • Ability to plan, organize and coordinate work assignments.
  • Ability to communicate effectively.
  • Ability to effectively supervise staff members.
  • Ability to understand and apply relevant laws, rules, regulations policies, and procedures.
  • Ability to conduct thorough case staffings and other meetings.
  • Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs. This position has the authority to transport confidential information into the field. Security and confidentiality of all information taken into the field must be strictly followed per Agency and Florida Department of Health guidelines. 

Why work for LSF?

Ability to Make an Impact in Multiple Areas

LSF offers several programs, spanning across a wide range of populations in need. This gives our team members an opportunity to learn and potentially work in programs outside of their direct area. Either way, members of the LSF family will play a part in transforming the lives of those in need.


A career at LSF means working and learning alongside talented professionals in a dynamic and inclusive environment. The values of our organization – OPEN-MINDED, COMPASSIONATE, GENEROUS, VISIONARY and HONESTY – drives each one of us.

People working at Lutheran Services Florida treat each other like family. Whether you work on the front lines or work in an office, you share a common bond that is felt throughout the organization.

Growth Opportunities

Because of the variety of programs we offer throughout Florida, team members have the option to explore areas of interest in other programs or grow within their existing program/department.

Amazing benefits package including:

  • Medical, dental and vision
  • Teledoc (24/7 access to doctors via phone and video)
  • Employee Assistance Program (EAP)
  • Long-term disability
  • Employer paid life insurance (1X salary), AD&D
  • Health and dependent care FSA
  • 12 paid holidays + 1 floating holiday
  • Generous PTO policy
  • 403(b) Retirement plan with 3% discretionary employer match
  • Tuition reimbursement
  • LifeMart Employee Discount Program

Additional Voluntary Benefits

  • Short-term disability
  • Group life insurance
  • Accident, critical illness/Cancer and hospital policy
  • Legal Shield coverage

Lutheran Family Services embraces diversity, equity and inclusion in all business practices. LSF is proud to be an equal opportunity employer.

Keywords: Lutheran Services Florida, Largo , Case Manager Supervisor (7984), Other , Largo, Florida

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