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Patient Service Center Rep - Call Center

Company: Diagnostic Clinic Medical Grp
Location: Largo
Posted on: May 3, 2021

Job Description:

Patient Service Center RepBe a part of Building the future of Health!Are you looking to excel in your next career? Are you a game changer?This opportunity is for you! If you have any metadata and master data implementation experience using Informatica or other vendor products, please apply to the job!The Patient Service Center Representative is responsible for scheduling surgical procedures, diagnostic tests, therapy services and other medical appointments. This role will also reschedule appointments, as needed, from the physician bump list as well as confirm appointments with the patients. This position will provide excellent customer service to the clinic's internal and external partners.Your responsibilities consist of:Scheduling patient appointmentsVerifying patient's demographic and insurance information; run insurance eligibility.Determining reason for visit and handle scheduling with Physician at correct location.Referring to the Participating Insurance List to determine if Physician is contracted with the patient's insurance.Providing relevant instructions to patient for scheduled visit; explain deposit policy, if necessary.Explaining Concierge Services and location to new patients to the clinic.Sending Correct/Informative Phone NotesVerifying with patient the reason for the call.Sending phone note with pertinent information to the correct Physician's office with the correct importance indicator.Rescheduling patient appointments from physician bump listCalling patients to inform of physician unavailability and re-scheduleSending reschedule cards to patients if unable to reach via phone and cannot leave a messageRequired Work Experience0-1 years of related work experience or equivalent combination of transferable experience and education. Experience Details: Customer Service ExperienceRequired EducationHigh School Diploma or GEDGeneral Physical DemandsSedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.We are an Equal Opportunity Employer/Protected Veteran/Disabled.

Keywords: Diagnostic Clinic Medical Grp, Largo , Patient Service Center Rep - Call Center, Other , Largo, Florida

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