These positions are located within the Pharmacy Contact Center
(PCC) which is part of the VISN 8 Clinical Contact Center
(CCC)/Clinical Resource Hub.
Selectees will physically report to a home base (options listed
under Duty Locations above) Medical Center to do onsite facility
orientation, trainings, and meetings. Telework may be granted after
training is complete.
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Under the Chief, Pharmacy Service the Lead Pharmacy Technician
is a highly specialized, efficient, motivated and customer-friendly
technician who is responsible for the technical management of all
patient care assistance activities regarding the Pharmacy Contact
Center. The primary duties of this position are performed in the
Pharmacy Contact Center (PCC) of the VISN 8 Clinical Contact
Center. Pharmacy Lead Technician is part of an inter professional
healthcare team. The Pharmacy Lead Technician functions
independently under the supervision of the Pharmacy Contact Center
Supervisor. Provides support for clinical and pharmacoeconomic
activities as assigned. The Pharmacy Lead Technician provides
support to the Pharmacy Contact Center Supervisor by leading a team
of Pharmacy Contact Center Technicians in the day-to-day
operations. The Pharmacy Lead Technician provides encouragement,
guidance and expertise to team members and will monitor progress as
well as compliance with VISN CCC rules and regulations. All
assigned activities and functions shall be completed in accordance
with approved pharmacy protocols and under the supervision of the
Pharmacy Contact Center Supervisor in the CCC. Also performs all
processes and procedures involved with all program areas of the
Pharmacy Service as requested. The overall responsibilities
typically includes, but are not limited to:
- Receives telephone calls from and responds to veterans, their
family members and/or legal representatives regarding a broad range
of topics, including medication refills/renewals, basic billing
inquiries, and procedural pharmacy activities.
- Routinely reviews computer medication profiles for therapeutic
duplication, prescription noncompliance and allergies/drug
reactions. Transfers identified patients to a Pharmacist or
supervisor, for further evaluation, if needed.
- Reviews patient medical record and medication profiles to
identify situations of poly-pharmacy and/or abnormal laboratory
findings. Reports identified patients to a Pharmacist.
- Processes and submits patient requests for new prescription
orders and renewals (including controlled substances) into the
computer accurately, thoroughly and in a timely manner. Uses
approved Pharmacy Service protocols when appropriate to satisfy
patient medication requests. When appropriate, handles all refills,
return-to-stock, and partial fill patient needs.
- Under the supervision of a pharmacist, provides supplemental
information concerning operational issues or the need for therapy
- Professionally handles issues escalated from team members and
follows guidelines to address the issue appropriately.
- Is prompt in answering and dealing with telephone calls,
supports the goal of obtaining first call resolution.
- Maintains National Pharmacy Technician Certification.
- Leads the training of new staff.
- Provides training and encouragement for team members not
meeting organizational goals.
- Participates in continuous daily improvement and VISN CCC
- Completes additional duties as assigned.
Work Schedule: From 7:00 a.m. To 10:00 p.m., rotating shifts (7
days/week). Required to be on Call. Duty hours are flexible and
variable, other tours will vary according to rotation assignment.
Includes to work on weekends and holidays.
Financial Disclosure Report: Not required
0661 Pharmacy Technician
- Pharmacist Technicians
- Pharmacy Technicians
- Technicians, Pharmacist
Conditions of Employment
- You must be a U.S. Citizen to apply for this job
- Designated and/or random drug testing may be required
- Selective Service Registration is required for males born after
- You may be required to serve a probationary period
- Subject to a background/security investigation
- Must be proficient in written and spoken English
- Selected applicants will be required to complete an online
- United States Citizenship: Non-citizens may only be appointed
when it is not possible to recruit qualified citizens in accordance
with VA Policy.
- Education or Experience: A high school diploma or equivalent;
or at least 3 months experience.
- Certification: Certification by the National Pharmacy
Technician Certification Board (PTCB) is required at grades GS-6
- English Language Proficiency: Pharmacy technicians appointed to
direct patient care positions must be proficient in spoken and
written English in accordance with chapter 2, section D, paragraph
5a, this part.
- Grandfathering Provision. The following is the standard
grandfathering policy for all Title 38 hybrid qualification
standards. Some of these provisions may not apply to this
occupation. Please carefully review the qualification standard to
determine the specific education and/or licensure/certification/
registration requirements that apply to this occupation.
- Physical Requirements: See VA Directive and Handbook 5019.
May qualify based on being covered by the Grandfathering
Provision as described in the VA Qualification Standard for this
occupation (only applicable to current VHA employees who are in
this occupation and meet the criteria).
- All persons employed in VHA in this occupation on the effective
date of this qualification standard are considered to have met all
qualification requirements for the title, series and grade held,
including positive education and
licensure/certification/registration that are part of the basic
requirements of the occupation. For employees who do not meet all
the basic requirements required in this standard, but who met the
qualifications applicable to the position at the time they were
appointed to it, the following provisions apply.
- Such employees in an occupation that does not require a
licensure/certification/registration, may be reassigned, promoted,
or demoted within the occupation.
- Such employees in an occupation that requires a
licensure/certification/registration, may be reassigned, promoted
up to and including the full performance (journey) level, or
demoted within the occupation, but may not be promoted beyond the
journey level or placed in supervisory or managerial
- Such employees in an occupation that requires a
licensure/certification/registration only at higher grade levels
must meet the licensure/certification/registration requirement
before they can be promoted to those higher grade levels.
- Employees who are appointed on a temporary basis prior to the
effective date of the qualification standard may not have their
temporary appointment extended or be reappointed, on a temporary or
permanent basis, until they fully meet the basic requirements of
- Employees initially grandfathered into this occupation, who
subsequently obtain additional education and/or
licensure/certification/registration that meet all the basic
requirements of this qualification standard must maintain the
required credentials as a condition of employment in the
- If an employee who was retained in an occupation listed in 38
U.S.C. 7401(3) under this provision leaves that occupation, the
employee loses protected status and must meet the full VA
qualification standard requirements in effect at the time of
reentry to the occupation.
Grade Determinations: In addition to the basic requirements for
employment, the following criteria must be met when determining the
grade of candidates:
(a) Experience: One year experience at or equivalent to the next
lower level, (GS-06) and must fully meet the KSAs at the next lower
level, which include, but are not limited to; Ability to solve
problems and make recommendations, e.g., troubleshoot operational
problems and refer for appropriate action; Knowledge of the
operation and care of automated equipment;. Knowledge of, and
ability to follow, written instructions for compounding with
aseptic technique for hazardous materials such as oncology
(b) Certification: PTCB certification is required at this grade
level and above.
(c) In addition, the candidate must demonstrate the following
Demonstrated Knowledge, Skills, and Abilities
a. Ability to evaluate, analyze workflow and coordinate work
b. Ability to independently gather, evaluate, and analyze data
to generate reports and/ or for other projects/ statistical
c. Knowledge of pharmacy policies and procedures sufficient to
train and orient new employees and other staff.
d. Comprehensive knowledge of the operation and care of
specialized pharmaceutical equipment.
e. Comprehensive knowledge of the procurement and formulary
f. Comprehensive knowledge of investigational drug policies and
g. Comprehensive knowledge of controlled substance policies and
procedures, and the ability to identify and investigate
discrepancies in these policies and procedures.
h. Comprehensive Knowledge of, and ability to, analyze data in
VA information systems.
(d) Assignments: For all assignments above the full performance
level, the higher-level duties must consist of significant scope,
complexity (difficulty), and range of variety, and be performed by
the incumbent at least 25% of the time. Pharmacy technicians at
this grade level may be assigned as a supervisor; lead technician
in a particular area of the pharmacy; a controlled substance
technician; an investigational drug technician; a
procurement/inventory management technician; a clinical pharmacy
technician; or similar assignment with this level of complexity.
The GS-7 level is for select, complex pharmacy technician
positions, as established by each health care facility. To be
advanced, employees must meet all of the following standards,
provided the standard is part of their assignment.
References: VA Handbook 5005-15, Part II, Appendix G28. PHARMACY
TECHNICIAN QUALIFICATION STANDARD.
The full performance level of this vacancy is GS-07.
Physical Requirements: The incumbent will perform the duties of
this assignment in a standing, bending, stooping or sitting
position for prolonged periods of time. May require climbing on
stools/ladders, and/or lifting or carrying pharmaceutical supplies
weighing up to 40 pounds. The incumbent may be exposed to the
element's characteristic of the season. The incumbent will operate
all equipment in a safe manner and actively support the Pharmacy
IMPORTANT: A transcript must be submitted with your application
if you are basing all or part of your qualifications on
Note: Only education or degrees recognized by the U.S.
Department of Education from accredited colleges, universities,
schools, or institutions may be used to qualify for Federal
employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification
requirements, you must send a Certificate of Foreign Equivalency
with your transcript in order to receive credit for that education.
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