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Resort Host--Mainsail Beach Inn

Company: Mainsail Lodging & Development
Location: Bradenton Beach
Posted on: May 3, 2021

Job Description:

ABOUT US Overlooking the stunning turquoise waters of Anna Maria Island, Mainsail Beach Inn features twelve residences ideally situated on Holmes Beach. JOB SUMMARY The Resort Host is a unique position in which the host will be responsible for Front Desk, Bell Services, and Concierge Services. They will be the first impression providing a unique check-in experience. DUTIES & FUNCTIONS + Escort guests to room according to their preferences paying attention to those nonverbal cues to make each experience unique + Assist guests to their rooms + Assist with guest luggage as needed + Ability to interact with guests and share hotel knowledge using personalization such as using the guest name + Responsible to know all functions to showcase the resort to each guest + Maintain guest confidentiality + Share knowledge of events and features within the resort + Maintain knowledge of resort and local events to enhance the guests stay + Provide local information for shopping, dining, nightlife, and recreational destinations + Receive, store, and deliver luggage and mail + Run errands for guests + Deliver fresh towels to guests and re stock room amenities as needed + Inspect rooms for cleanliness + Make travel arrangements for guests to include sightseeing and other tours + Assist with coordination between Housekeeping and Maintenance + Verify & deliver guest requests + Respond to guest inquiries + Follow scheduled shifts and follow break and lunch requirements + Report any suspicious activity or unusual items in room + Report any irregular behavior from guests in public areas and or in room + Ability to take initiative and handle assignments with limited supervision + Follow all hotel policies and procedures as outlined in the team member handbook + Maintain cleanliness and order of work area Hotel Performance + Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on TripAdvisor and other social media sites QUALIFICATION STANDARDS Education & Experience: + High School diploma or higher + Previous hospitality experience preferred + Excellent customer service skills + Excellent communication skills, both verbal and written + Ability to use technology Physical Demands: + Ability to sit or stand for extended periods of time + Ability to bend + Ability to lift, pull 50 lbs + Ability to communicate clearly + Ability to work long hours as needed Mental Demands: + Make sound judgments quickly + Work on multiple tasks, making appropriate progress towards deadlines + Able to work independently, take direction, and provide direction to others + Manage differing personalities within the property, the resort, and the community + Maintain the highest degree of confidentiality + Ability to work effectively in stressful, high pressure situations + Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessaryPlease note we are a drug-free workplace. Pre-employment background screening is required for all candidates offered a position.

Keywords: Mainsail Lodging & Development, Largo , Resort Host--Mainsail Beach Inn, Other , Bradenton Beach, Florida

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