For people drawn to serving others through their work, PSCU is a
place to thrive, as we serve our credit union members best by
taking care of each other first.
If you want to help shape an industry, challenge yourself, and
invest in your own future, this is the place for you. PSCU is a
highly accessible environment where youre empowered to think on
your feet, work from your heart, and discover the very best version
of your professional and personal self. Our Momentum. Your
This application is the first step in seizing your moment.
Join us for our Virtual Career Fair March 23rd at 11am EST
Please note address for location:
8605 Largo Lakes Drive
Largo, FL 33773
Class Date: 4/26
Pay Rate: $15-$18hr, DOE
1st, 2nd shift offered
Click here to visit the Fraud Representative
Come join us at PSCU, as a Fraud
Detection Representative.In this role, you will beplace outbound
calls, respond to inbound calls, and analyzing debit and credit
card transactions in order to identify potential fraudulent
activity via the Falcon Fraud Detection
Due to the fluidity of COVID-19 and PSCUs dedication to safety,
all new hires must be able to work from home if needed. Working
from home necessitates a quiet place to work, Internet access with
a minimum speed of 50 MBPS up/down, access to a smart device that
can connect to the Internet, and the ability to hardwire to an
Internet modem via an Ethernet cord. Ownership of or access to an
Ethernet cord is not required and can be supplied by PSCU. THE
BUSINESS HAS THE RIGHT TO CHANGE THE WORK FROM HOME STATUS AND
BRING EVERYONE BACK INTO THE OFFICE WHEN DEEMED NECESSARY AND OR AT
ANYTIME. WE ARE NOT HIRING ANYONE THAT IS OUT OF COMMUTING DISTANCE
OR OUT OF STATE.
Thrive in a rewarding career being part of a movement of
giving back and helping others.
What do we offer you?
- A warm and inviting work environment in a state-of-the-art,
gorgeous campus with many amenities including
- A schedule that fits your life.
- Endless training opportunities where you can pursue learning,
share knowledge, and perform at your best.
- A career where you have the ability to move in to other roles
with increased pay
- Competitive wages, including shift differentials, and yearly
- Comprehensive benefits plan with multiple options.
- Generous PTO, paid holidays, and sick time.
- 401(k) with company match.
- College tuition reimbursement program.
- Full gym access free to all employees.
- Access to smoothie/coffee bar.
- Free coffee, tea, and fresh fruits daily.
- Fun company wide, family friendly events.
- No cold calls!
- Pop up Food Trucks
electronic cases produced by the Falcon Fraud Detection
- Represent the
department expertly in talking to internal and external customers
in an inbound/outbound call
transaction patterns and respond quickly to high-risk
changing fraud trends, document and report to appropriate
department personnel in a timely manner to assist in the reduction
- Verify account
activity and take appropriate action to minimize potential fraud
loss and customer inconvenience as well as controlling and managing
- Maintain daily
and monthly performance standards, including those pertaining to
- Perform all
other miscellaneous duties as
- High School
Diploma or equivalent with focus on college-level business classes
- Minimum of
one-year experience in fraud detection and/or fraud investigation
six months experience in a customer service environment required,
call center experience
- Experience with
the FDR Falcon Fraud Detection System
- Strong verbal
and written communication skills, problem solving, analytical and
organizational skills are
knowledge of Microsoft Office
understanding of the credit/debit card
All applications are reviewed by an AIRS Certified Diversity and
Inclusion Recruiter. Learn more about our commitment to Diversity,
Equity, and Inclusion HERE!
PSCU is an Equal Opportunity Employer. We consider
applicants without regard to race, color, religion, age, national
origin, ancestry, ethnicity, gender, gender identity, gender
expression, sexual orientation, marital status, veteran status,
disability, genetic information, citizenship statusor membership in
any other group protected by federal, state or local
PSCU is an Equal Opportunity Employer that complies
with the laws and regulations set forth in the following"EEO is the Law" Posterand the"EEO is the Law" Poster Supplement. PSCU will
not discharge or in any other manner discriminate against employees
or applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or
applicant. However, employees who have access to the compensation
information of other employees or applicants as a part of their
essential job functions cannot disclose the pay of other employees
or applicants to individuals who do not otherwise have access to
compensation information, unless the disclosure is (a) in response
to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
legal duty to furnish information.
For positions based out of our Phoenix, Arizona
location, PSCU is an E-Verify Employer. Please
click here for the E-Verify Poster inEnglishorSpanish. For information regarding your Right
To Work, please click here forEnglishorSpanish.
As an ongoing commitment to reasonably accommodate
individuals with disabilities, PSCU has established alternative
methods to complete the application process. Disabled applicants
needing assistance are encouraged to submit
resumes via our careers page submission button If
further assistance is required.