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Operations Manager--Waterline Marina Resort & Beach Club

Company: Mainsail Lodging & Development
Location: Anna maria
Posted on: May 3, 2021

Job Description:

Job Summary:

Operations Manager will be responsible for Supervision of the functionality of Housekeeping and Front Office Departments to include front/back of house, public areas, and linen/laundry in accordance to the Autograph Collection standards under the franchise of Mainsail.

Essential Functions

  • -Preserve the company's core values in accordance with Mainsail Lodging & Development to ensure the highest level of integrity and honesty.

  • -Assist the General Manager and Housekeeping Manager with implementing the key control system for the housekeeping department.

  • -Monitor all rooms to include appliances, furniture, room supplies and general appearance of rooms to ensure the appearance of luxury hotel standards.

  • -Conduct daily stand ups with housekeeping team focusing on opportunities and special requests and V.I. P.'s.

  • -Obtain list of rooms to be cleaned immediately and list of prospective check-outs to prepare work assignments.

  • -Personal grooming and appearance to be of a professional manner and fit the hotel theme.

  • -Train and operate all company cell phones and radios in a professional manner to maintain proper radio etiquette.

  • -Variable work schedule to meet the demands of the operation contingent on occupancy and may include long hours to include holidays.

  • -Conduct daily inspections for all arriving V.I.P.'s

  • -Ensure lobby, guest hallways, back of house and housekeeping areas are cleaned and well organized at all times.

  • -Retain detailed inventory of all needed housekeeping supplies and amenities for monthly/quarterly ordering.

  • -Ensure guest confidentiality, privacy and security by correctly following hotel procedures.

  • -Motivate, coach, counsel and discipline all Rooms personnel according to progressive discipline guidelines.

  • -Monitor work orders and submit to Maintenance Department according to procedures.

  • -Assist with monthly inventories in Housekeeping department to include linen/laundry items to ensure adequate supplies for the hotel.

  • -Respond to all guest requests, situations, complaints and accidents presented to housekeeping in an attentive, courteous and efficient manner. Report all incidents to General Manager and/or Human Resources.

  • -Uphold a professional working relationship to stimulate open lines of communication with all team members, management and owners.

  • -Empowers team members to provide a personal guest experience.

  • -Uphold and monitor "Lost and Found" procedures and policies according to hotel standards.

  • -Respond to all guest requests, problems, complaints and/or accidents presented to Housekeeping and Front Office in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.

  • -Assist in preparation of team member schedule according to business forecast, payroll budget guidelines and productivity requirements.

  • -Greet and welcome all guests in public areas with a sociable welcome.

  • -Maintains strong working relationship with Front Office to ensure effective communications for operational issues.

  • -Incorporates guest satisfaction as a component of departmental and daily stand up meetings with a focus on continuous improvement.

  • -Responsible for Hotel Gift Shop ordering and Inventory

  • -Maximize room revenue and occupancy by reviewing status daily. Maintain close observation of daily house count.

  • -Be aware of all rate, packages and promotions currently underway.

  • -Direct reports will include but are not limited to: Front Office Supervisor, Engineers, and Housekeeping Team

  • -Additional duties as assigned.

Hotel Performance

  • -Ensure successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and investors.

  • -Maintain extraordinary GSS scores to safeguard our Franchise License.

Keywords: Mainsail Lodging & Development, Largo , Operations Manager--Waterline Marina Resort & Beach Club, Other , Anna maria, Florida

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