Operations Manager--Waterline Marina Resort & Beach Club
Company: Mainsail Lodging & Development
Location: Anna maria
Posted on: May 3, 2021
Operations Manager will be responsible for Supervision of the
functionality of Housekeeping and Front Office Departments to
include front/back of house, public areas, and linen/laundry in
accordance to the Autograph Collection standards under the
franchise of Mainsail.
-Preserve the company's core values in accordance with Mainsail
Lodging & Development to ensure the highest level of integrity and
-Assist the General Manager and Housekeeping Manager with
implementing the key control system for the housekeeping
-Monitor all rooms to include appliances, furniture, room supplies
and general appearance of rooms to ensure the appearance of luxury
-Conduct daily stand ups with housekeeping team focusing on
opportunities and special requests and V.I. P.'s.
-Obtain list of rooms to be cleaned immediately and list of
prospective check-outs to prepare work assignments.
-Personal grooming and appearance to be of a professional manner
and fit the hotel theme.
-Train and operate all company cell phones and radios in a
professional manner to maintain proper radio etiquette.
-Variable work schedule to meet the demands of the operation
contingent on occupancy and may include long hours to include
-Conduct daily inspections for all arriving V.I.P.'s
-Ensure lobby, guest hallways, back of house and housekeeping areas
are cleaned and well organized at all times.
-Retain detailed inventory of all needed housekeeping supplies and
amenities for monthly/quarterly ordering.
-Ensure guest confidentiality, privacy and security by correctly
following hotel procedures.
-Motivate, coach, counsel and discipline all Rooms personnel
according to progressive discipline guidelines.
-Monitor work orders and submit to Maintenance Department according
-Assist with monthly inventories in Housekeeping department to
include linen/laundry items to ensure adequate supplies for the
-Respond to all guest requests, situations, complaints and
accidents presented to housekeeping in an attentive, courteous and
efficient manner. Report all incidents to General Manager and/or
-Uphold a professional working relationship to stimulate open lines
of communication with all team members, management and owners.
-Empowers team members to provide a personal guest experience.
-Uphold and monitor "Lost and Found" procedures and policies
according to hotel standards.
-Respond to all guest requests, problems, complaints and/or
accidents presented to Housekeeping and Front Office in an
attentive, courteous and efficient manner. Follow up to ensure
-Assist in preparation of team member schedule according to
business forecast, payroll budget guidelines and productivity
-Greet and welcome all guests in public areas with a sociable
-Maintains strong working relationship with Front Office to ensure
effective communications for operational issues.
-Incorporates guest satisfaction as a component of departmental and
daily stand up meetings with a focus on continuous
-Responsible for Hotel Gift Shop ordering and Inventory
-Maximize room revenue and occupancy by reviewing status daily.
Maintain close observation of daily house count.
-Be aware of all rate, packages and promotions currently
-Direct reports will include but are not limited to: Front Office
Supervisor, Engineers, and Housekeeping Team
-Additional duties as assigned.
-Ensure successful performance by increasing revenues, controlling
expenses and providing a return on investment for the owner and
-Maintain extraordinary GSS scores to safeguard our Franchise
Keywords: Mainsail Lodging & Development, Largo , Operations Manager--Waterline Marina Resort & Beach Club, Other , Anna maria, Florida
Didn't find what you're looking for? Search again!