Operations Specialist
Company: Eckerd Connects
Location: Largo
Posted on: January 12, 2021
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Job Description:
Position ConceptThe ECA Operations Specialist must have a
comprehensive understanding of child welfare statutes and Florida
Administrative Codes. Specific responsibilities include, but are
not limited to, retrieving information from Florida Safe Families
Network (FSFN) as needed, coordination with case management on case
specific issues, evaluating current processes for effectiveness,
timeliness, success with performance outcomes and providing
technical assistance to agencies as needed. The Operations
Specialist must have the ability to work independently with minimum
supervision.Essential Functions* Champion assigned performance
measures or tasks to improve permanency outcomes and performance.*
Analyze FSFN data, scorecard measures and reports to evaluate
agency compliance with outcomes for children in order to target
challenge areas requiring technical assistance and oversight.*
Review and analyze cases, identify barriers to permanency and
recommend action necessary to bring permanency to children.*
Observe and evaluate current case management permanency processes
to ensure compliance with statutory and contractual requirements.*
Provide technical assistance and guidance to the case management
agencies and other key stakeholders with regard to permanency,
policy and procedure and system of care re-engineering
initiatives.* Support and provide specialized individual training
to case management staff, as needed to address identified system of
care issues.* Assist the management team in developing and
continuously reviewing/updating ECA procedures.* Provide guidance
to all case management staff in determining and securing
appropriate services, as needed.* Manage and coordinate all
requests to reopen cases, or assist in same. Maintain a tracking
log of such requests.ECA C13 Location Specific Functions*
Facilitate case transfer staffing's with the Sheriff's Child
Protection Investigation Departments to ensure a smooth transition
to case management services for the child and family.Other Duties
Include, But Not Limited To* Participate in training and
development activities as required.* Report any acts, incidents or
conditions that reflect the possibility of inappropriate
youth-to-youth, staff-to-youth, or placement family-to-youth
relationships.* Report any use of physical force and all unusual
incidents per Eckerd policy and state guidelines.* Perform other
duties as assigned.Position SpecificationsEducation: Bachelor's
degree, from an accredited college or university, in social work or
related human services field required.Certification: Child Welfare
certification required.Experience: Requires a minimum of two years
dependency child welfare experience. Prefer dependency case
management supervisory experience.Skills: Ability to interpret
statutes, policies, contracts, and administrative rule requirements
as related to program area. Ability to maintain a professional
working relationship with outside agencies. Excellent verbal and
written communication skills. Organized, detail oriented individual
able to work independently, make appropriate decisions and
judgments as related to assessments, services and recommendations
on child welfare cases. Computer experience in a Windows
environment, Microsoft Office (Excel, WORD, ACCESS), ability to
learn and utilize other software programs.Other: Must meet state
criminal background check requirements.Travel: Must be able to meet
requirements for Eckerd's Auto Insurance and be able to drive for
business purposes. Maintain an appropriate and valid state driver's
license.Physical Demands: Ability to sit at desk for long periods
of time. Must be free of communicable diseases as required by the
state and to the extent that knowledge is attainable under the
law.
Keywords: Eckerd Connects, Largo , Operations Specialist, Other , Largo, Florida
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