Operations Specialist

Company: Eckerd Connects
Location: Largo
Posted on: January 12, 2021

Job Description:

Position ConceptThe ECA Operations Specialist must have a comprehensive understanding of child welfare statutes and Florida Administrative Codes. Specific responsibilities include, but are not limited to, retrieving information from Florida Safe Families Network (FSFN) as needed, coordination with case management on case specific issues, evaluating current processes for effectiveness, timeliness, success with performance outcomes and providing technical assistance to agencies as needed. The Operations Specialist must have the ability to work independently with minimum supervision.Essential Functions* Champion assigned performance measures or tasks to improve permanency outcomes and performance.* Analyze FSFN data, scorecard measures and reports to evaluate agency compliance with outcomes for children in order to target challenge areas requiring technical assistance and oversight.* Review and analyze cases, identify barriers to permanency and recommend action necessary to bring permanency to children.* Observe and evaluate current case management permanency processes to ensure compliance with statutory and contractual requirements.* Provide technical assistance and guidance to the case management agencies and other key stakeholders with regard to permanency, policy and procedure and system of care re-engineering initiatives.* Support and provide specialized individual training to case management staff, as needed to address identified system of care issues.* Assist the management team in developing and continuously reviewing/updating ECA procedures.* Provide guidance to all case management staff in determining and securing appropriate services, as needed.* Manage and coordinate all requests to reopen cases, or assist in same. Maintain a tracking log of such requests.ECA C13 Location Specific Functions* Facilitate case transfer staffing's with the Sheriff's Child Protection Investigation Departments to ensure a smooth transition to case management services for the child and family.Other Duties Include, But Not Limited To* Participate in training and development activities as required.* Report any acts, incidents or conditions that reflect the possibility of inappropriate youth-to-youth, staff-to-youth, or placement family-to-youth relationships.* Report any use of physical force and all unusual incidents per Eckerd policy and state guidelines.* Perform other duties as assigned.Position SpecificationsEducation: Bachelor's degree, from an accredited college or university, in social work or related human services field required.Certification: Child Welfare certification required.Experience: Requires a minimum of two years dependency child welfare experience. Prefer dependency case management supervisory experience.Skills: Ability to interpret statutes, policies, contracts, and administrative rule requirements as related to program area. Ability to maintain a professional working relationship with outside agencies. Excellent verbal and written communication skills. Organized, detail oriented individual able to work independently, make appropriate decisions and judgments as related to assessments, services and recommendations on child welfare cases. Computer experience in a Windows environment, Microsoft Office (Excel, WORD, ACCESS), ability to learn and utilize other software programs.Other: Must meet state criminal background check requirements.Travel: Must be able to meet requirements for Eckerd's Auto Insurance and be able to drive for business purposes. Maintain an appropriate and valid state driver's license.Physical Demands: Ability to sit at desk for long periods of time. Must be free of communicable diseases as required by the state and to the extent that knowledge is attainable under the law.

Keywords: Eckerd Connects, Largo , Operations Specialist, Other , Largo, Florida