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Customer Service Rep

Company: Tech Providers Inc.
Location: Largo
Posted on: January 12, 2021

Job Description:

Job Description:**References required for this requisition. 1+ reference needs to be included on the COMMENTS section in VNDLY. *** This position is ONSITE* Social distancing seating will be enforced* Minimum of 2 years of Customer Service Experience is required. Customer Service RepAs a healthcare customer service representative, you will be responsible for successfully managing large amounts of orders through both inbound and outbound calls. This will include--following--communication scripts, handling different topics and acting as a liaison between our company and its customers. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes. * Handling patients, referral sources,--and--administrative department inquires* Communicating with insurance companies and/or prior authorization requests* Entering patient information into a customer information system* Ensuring customer satisfaction and assisting them with issues/concerns related to their health* Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers* Developing--knowledge--of customer needs and trends to improve customer satisfaction and loyalty* Becoming educated in qualifications of multiple insurances to ensure clean order intakeJob RequirementsWe are looking for a CSR who combines excellent customer service and problem-solving skills, with the ability to work both independently and as a part of a team. You should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment. It is also vital that you display exceptional verbal and written communication, interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly.* High School Diploma or GED, some college,--preferred* Minimum 1 year of Customer Service* Ability to convey a positive and professional image to customers and employees* Maintain composure in--high-pressure--situations* Capable of following an issue through to its conclusion

Keywords: Tech Providers Inc., Largo , Customer Service Rep, Other , Largo, Florida

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