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Logistics Coordinator – Work From Home or in our Office

Company: Matrix Medical Network
Location: Largo
Posted on: November 21, 2020

Job Description:

Responsibilities The Clinical Support Coordinator (CSC) is responsible for the primary support of Nurse Practitioners to ensure they have the most efficient routes and complete schedules to maximize productivity. The Clinical Support Coordinator (CSC) assists the Nurse Practitioners with schedule routing and schedule optimization, schedule changes and cancellations as well as for contacting members to remind them of their appointment to meet the provider.

Leverage systems, mapping tools and other resources to design an optimal route for the providers’ schedules.

Identify and address providers’ scheduling issues, evaluates and creates alternative routes and anticipates future needs.

Utilize effective communication skills to manage member appointments to positively impact providers’ productivity.

Effectively balance the needs of the members and providers.

Schedule, re-schedule and reassign member appointments to minimize drive time or distance as needed.

Manage timing of visits in providers’ schedules and ensures quality and accuracy of schedule.

Make any required follow up calls as needed to coordinate providers’ routes and schedules.

Document all telephone calls in computer based system.

Liaison and communicates with other departments to facilitate provider scheduling.

Effectively updates Provider routes at beginning of shift

Pull Scheduled visits forward as need to maximize route efficiency

Daily optimization of Provider routes to assure Providers have the most effective working day

Concentration on confirming scheduled visits within 24 to 48 hour time frame

Utilize Managing resistance skills to minimize cancellations and reschedules

Answer Provider inbound calls in a timely manner and establish close professional supporting relationships with Providers

Other duties may be assigned, based on company’s needs.

Qualifications

Excellent organizational skills – ability to organize, take initiative and follow up independently.

Must be able to speak clearly and unencumbered on the phone.

Proven time management, multi-tasking, prioritization and follow-up skills in a rapidly changing environment.

Prompt and regular attendance required.

Ability to think critically, solve problems and make decisions, while adhering to company standards and guidelines.

Ability to work independently, while being a productive member of the team accurately

A healthcare background and/or experience in a medical call center is a definite plus.

Must have excellent verbal and written communication and strong interpersonal skills.

Must be comfortable working one on one with elderly members and their families by phone.

Ability and initiative to streamline and suggest improved processes.

Excellent typing skills and computer literacy, including customer service representative applications, Microsoft Word, and Excel.

Educational Requirements

Requires High school education or the equivalent, some college preferred.

Supervisory Responsibility: No supervisory responsibilities.

Travel Requirements: No travel required.

Matrix Medical Network is Proud to be an Equal Opportunity Employer and Drug Free Workplace

Type: Standard Full Time, Direct Hire - Clinical Support Coordinator

Keywords: customer service representative, customer service, CSR, routing, transportation, logistics, geography, mapping, Matrix Medical Network, call center, health care, auto dialer, training class, Five9, SharePoint, Call Center Office, Largo, Florida

Keywords: Matrix Medical Network, Largo , Logistics Coordinator – Work From Home or in our Office, Other , Largo, Florida

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