Responsibilities The Clinical Support Coordinator (CSC) is
responsible for the primary support of Nurse Practitioners to
ensure they have the most efficient routes and complete schedules
to maximize productivity. The Clinical Support Coordinator (CSC)
assists the Nurse Practitioners with schedule routing and schedule
optimization, schedule changes and cancellations as well as for
contacting members to remind them of their appointment to meet the
Leverage systems, mapping tools and other resources to design an
optimal route for the providers’ schedules.
Identify and address providers’ scheduling issues, evaluates and
creates alternative routes and anticipates future needs.
Utilize effective communication skills to manage member
appointments to positively impact providers’ productivity.
Effectively balance the needs of the members and providers.
Schedule, re-schedule and reassign member appointments to
minimize drive time or distance as needed.
Manage timing of visits in providers’ schedules and ensures
quality and accuracy of schedule.
Make any required follow up calls as needed to coordinate
providers’ routes and schedules.
Document all telephone calls in computer based system.
Liaison and communicates with other departments to facilitate
Effectively updates Provider routes at beginning of shift
Pull Scheduled visits forward as need to maximize route
Daily optimization of Provider routes to assure Providers have
the most effective working day
Concentration on confirming scheduled visits within 24 to 48
hour time frame
Utilize Managing resistance skills to minimize cancellations and
Answer Provider inbound calls in a timely manner and establish
close professional supporting relationships with Providers
Other duties may be assigned, based on company’s needs.
Excellent organizational skills – ability to organize, take
initiative and follow up independently.
Must be able to speak clearly and unencumbered on the phone.
Proven time management, multi-tasking, prioritization and
follow-up skills in a rapidly changing environment.
Prompt and regular attendance required.
Ability to think critically, solve problems and make decisions,
while adhering to company standards and guidelines.
Ability to work independently, while being a productive member
of the team accurately
A healthcare background and/or experience in a medical call
center is a definite plus.
Must have excellent verbal and written communication and strong
Must be comfortable working one on one with elderly members and
their families by phone.
Ability and initiative to streamline and suggest improved
Excellent typing skills and computer literacy, including
customer service representative applications, Microsoft Word, and
Requires High school education or the equivalent, some college
Supervisory Responsibility: No supervisory responsibilities.
Travel Requirements: No travel required.
Matrix Medical Network is Proud to be an Equal Opportunity
Employer and Drug Free Workplace
Type: Standard Full Time, Direct Hire - Clinical Support
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