Purpose of Job NOTE: This position will be in our Tampa
Crosstown facility. (Southeast Tampa/Brandon Campus).
Serves as the primary point of contact for the mortgage process
after the loan is submitted to Fulfillment. With a focus on
ensuring loan applications are accurate and supporting
documentation is complete, responsible for providing quality loan
processing while delivering an exceptional member service
experience. Works with Underwriting and various other
cross-functional teams to ensure the successful and timely approval
and closing of mortgage loans to meet our member's needs. Job
Requirements About USAA
USAA knows what it means to serve. We facilitate the financial
security of millions of U.S. military members and their families.
This singular mission requires a dedication to innovative thinking
at every level.
In each of the past five years, we've been a top-40 Fortune 100
Best Companies to Work For®, and we've ranked among Victory Media's
Top 10 Military Friendly® Employers 13 years straight. We embrace a
robust veteran workforce and encourage veterans and veteran
spouses to apply.
USAA Careers - Award Winning Workplace (17 seconds)
USAA Careers – World Class Benefits (31 seconds)
Assists unit manager in providing guidance and coaching to
junior processors to drive sound business results and may oversee
the work product to ensure accurate processing and pre-closing
tasks are completed from point of application to submission.
Handles the most complex real estate loan requests and escalated
member issues for all mortgage products in support of a fulfillment
unit or expert phone queue.
Assists unit manager in providing oversight to daily workflow,
to ensure service level objectives are met in the areas of member
satisfaction, speed, and efficiency of file delivery to completing
Provides direct feedback to junior processors to aid in the
refinement of existing skills and the development of new skills and
provides feedback to unit manager on employee performance.
Serves as a resource to less experienced team member and
facilitates or assists with unit training needs.
Identifies opportunities for process improvements and serves as
a subject matter expert in providing guidance in the development,
evaluation, and implementation of processing system enhancements or
Performs detailed reviews in accordance with prescribed
policies, procedures, guidelines and regulations.
Assumes the manager's primary business duties and
responsibilities for daily operations of the unit in the manager's
High School Diploma or General Equivalency Diploma.
4 or more years of real estate lending experience to include
mortgage loan processing, home equity loan processing, closing,
originating, underwriting mortgage loans.
*Qualifications may warrant placement in a different job
When you apply for this position, you will be required to answer
some initial questions. This will take approximately 5
minutes. Once you begin the questions you will not be able to
finish them at a later time and you will not able to change your
2 or more years of direct team lead/supervisory experience.
Technical knowledge regarding the end to end mortgage
Experience pro-actively managing a team pipeline to deliver high
In addition to other USAA applicant screenings, individuals
hired for this position must be federally registered on the
National Mortgage and Licensing System Registry (NMLSR) after being
hired. The NMLSR will require you to provide identification
information, financial services related employment history, and
disclose certain criminal, civil judicial or regulatory/licensing
actions that have been brought against you. It also requires
that you be fingerprinted for an FBI background check.
The above description reflects the details considered necessary
to describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job.
At USAA our employees enjoy one of the best benefits package in
the business, including a flexible business casual or casual dress
environment, comprehensive medical, dental and vision plans, along
with wellness and wealth building programs. Additionally, our
career path planning and continuing education will assist you with
your professional goals.
Relocation assistance is not available for this position.
For Internal Candidates:
Must complete 12 months in current position (from date of hire
or date of placement), or must have manager’s approval prior to
Last day for internal candidates to apply to the opening is
9/30/20 by 11:59 pm CST time .