Purpose of Job We are seeking a talented Director, Risk
Management (HR & Chief Legal Office) for our San Antonio, TX;
Plano, TX; Phoenix, AZ and Remote facilities.
Accountable for the development and mentoring of a high
performing team in support of the enhancement and growth of the
USAA risk management program. Influences processes at both the
business unit and enterprise level and leads and sets the agenda
for risk management deliverables. Responsible for providing risk
management support for a line of business or staff agency in key
risk identification, measurement, monitoring, control and
reporting, and the understanding and management of risk through
appropriate practices and processes. Accountable for monitoring the
risk and control environment and provides effective challenge to
internal and external stakeholders to ensure that exposures are
kept at acceptable levels. Leads cross-functional teams and
collaborates with control partners to achieve objectives across
multiple business units or Centers of Excellence. Participates in
and supports internal and external audits, regulatory reviews, and
rating agency requests. Job Requirements About USAA
USAA knows what it means to serve. We facilitate the financial
security of millions of U.S. military members and their families.
This singular mission requires a dedication to innovative thinking
at every level.
In each of the past five years, we've been a top-40 Fortune 100
Best Companies to Work For®, and we've ranked among Victory Media's
Top 10 Military Friendly® Employers 13 years straight. We embrace a
robust veteran workforce and encourage veterans and veteran
spouses to apply.
USAA Careers - Award Winning Workplace (17 seconds)
USAA Careers – World Class Benefits (31 seconds)
Directs staff and initiatives that support risk management
programs, to include governance support, risk oversight, risk
infrastructure development, identification, quantification, and
aggregation of key and emerging risks and/or operational risks and
Builds and manages a high performing team of risk professionals
through recruitment, training, coaching, performance management and
related managerial activities.
Partners with key stakeholders in the business and oversees the
formulation of stress test plans, identification, assessment and
documentation of risks and controls, including risks associated
with new or modified products, services, distribution channels,
regulations and/or third-party operations.
Directs the oversight of model risk through model documentation
review, assessment of performance monitoring, model validation, and
Directs teams in the development of risk dashboards and
reporting formats in alignment with risk appetite/profile and leads
teams in the identification, quantification and aggregation of
risks using analytical methodologies.
Reviews, communicates and recommends the development of risk
policies and procedures in partnership with senior leaders to
ensure appropriateness and adequacy versus industry best practices
and regulatory requirements.
Accountable for the development, implementation and oversight of
risk management frameworks.
Oversees the preparation of key reports and communications and
may present to governance committees, senior leaders, regulatory
bodies and the USAA Board of Directors.
Bachelor's degree in Risk Management, Business, Finance, or a
related field required OR 4 additional years of related experience
beyond the minimum required may be substituted in lieu of a
8 or more years risk management or operations experience in a
relevant functional area to include banking, insurance, financial
services, audit, project management, public accounting or other
related operational area
Or Risk Management, Business, Finance, or other discipline
relevant to risk management and 6 years of work experience in a
discipline relevant to risk management.
Or PhD in a Risk Management, Business, Finance, or other
discipline relevant to risk management and 4 years of work
experience in a discipline relevant to risk management.
3 years of direct team lead or management experience.
Advanced risk management experience in a complex institution
and/or highly matrixed environment related to banking, insurance
and/or financial services.
Demonstrated experience in conflict resolution management and
ability to effectively challenge at all levels of management and
influence business outcomes.
Experience leading and directing work with both internal and
external partners in a highly collaborative environment.
Demonstrated critical thinking and knowledge of data analysis
tools and techniques and decision-making abilities, to include
demonstrated ability to effectively make data-driven decisions.
Proactively identifies potential concerns and follows-up to
Advanced knowledge of Microsoft Office products including Excel
*Qualifications may warrant placement in a different job
When you apply for this position, you will be required to answer
some initial questions. This will take approximately 5
minutes. Once you begin the questions you will not be able to
finish them at a later time and you will not able to change your
Extensive experience implementing and performing risk oversight
programs for Human Resources and Chief Legal Office that includes
performing and/or establishing risk assessments, issue management,
RCSA’s, control reviews, testing, KRI’s, operational loss and risk
Experience with providing oversight for a shared services
operating unit that provides services to the Enterprise.
Experience with working with FLOD, SLOD, TLOD, and Legal Team
with the regulatory change management process, regulatory exams,
and experience with regulators.
Knowledgeable of law/rule/regulatory requirements and supporting
processes for Human Resources & Chief Legal Office functions.
Experience implementing horizontal risk programs across the
enterprise to drive improved performance and reduce risk
Regulatory risk remediation experience (MRA’s, MRIA’s, etc.)
which includes development and execution of action plans,
remediation, sustainability, and interactions with regulators.
Proven ability to effectively assess process, risk and controls,
identify emerging risks and issues, analyze large bodies of risk
data, and communicate results in a concise and comprehensive manner
to multiple stakeholders across the organization
Proven ability to communicate effectively across the 1st and 2nd
Lines of Defense and build collaborative relationships.
Quickly evaluates problems, makes quick decisions, and
influences 1st Line of Defense to take appropriate action
Bias for action and results oriented
Strong verbal and written communication skills
Ability to build strong relationships with business partners and
teammates and influence change
The above description reflects the details considered necessary
to describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job.
At USAA our employees enjoy one of the best benefits package in
the business, including a flexible business casual or casual dress
environment, comprehensive medical, dental and vision plans, along
with wellness and wealth building programs. Additionally, our
career path planning and continuing education will assist you with
your professional goals.
Relocation assistance is available for this position.
For Internal Candidates:
Must complete 12 months in current position (from date of hire
or date of placement), or must have manager’s approval prior to
Last day for internal candidates to apply to the opening is
8/25/20 by 11:59 pm CST time .