Technical Lead - ASO

Company: Ultra Electronics Group
Location: Largo
Posted on: May 21, 2023

Job Description:

The Support Engineering function in Ultra provides effective support for the products developed. They are responsible for testing and providing technical troubleshooting during development, which includes creating product support plans to provide maintenance, obsolescence resolution and the continuation of manufacture and assembly.
It is responsible for logistic predictions and customer support in the field.
The role holder will perform the full range of clearly defined procedures, and will typically be considered skilled through on-the-job experience. Resolves routine issues without supervisory approval. Has developed skills through formal training and/or work experience.Reporting to the Global Customer Services Support Manager, the Technical Lead - Advance Security Options (ASO) is the principal point of contact for the Global Customer Services/Solutions (GCS) security related contract deliverables. The TL-ASO will be responsible to supervise the virtual ASO team to ensure all security related support activities are performed and tracked according to defined schedules, processes, and procedures. -Responsibilities:Administer Security related incidents according to current support procedures and protocols.As TL-ASO, coordinate and collaborate with ASO team to ensure support related activities are distributed equitably to the ASO Team including follow up, tracking and reporting on security related activities.Validate and update end-point security applications to ensure established communications with Server(s).Manage and participate in the deployment of OS Security Patches to end-users computing systems and network infrastructure servers per defined intervals.Generate, review and report on LastLogon status for Domain users.Responsible to generate, update and deploy Security Passwords at defined interval.Coordinate with internal stakeholders for the scheduling of software patch deployments.Ensure all security requirements are met within defined timeframes.Serve as the main POC for Liaison with Government and Commercial networking groups during the activation/deactivation of network circuits to include:

• Scheduling circuit installation per guidelines.
• Providing guidance and support for the users regarding cable runs, networking standards and all matters associated with the circuit installation.
• Supply IP addresses for designated circuits.
• Coordinate the installation of Cisco cellular routers (LTE's)
• Remotely reconfigure workstations in preparation for the migrating circuits to permanent infrastructure.
• Perform the administration and documentation of Domain Name Services configurationsProvide technical Support to biometrics Multi-Factor Authentication.Interact with the government support teams for webmail access.Submit Firewall rules and URL whitelisting to government support teams.Assist other departments with Network support and Access for government and International networks.Deploy Mcafee ePolicy Orchestrator forAntivirus.Scan & review utilizing government vulnerability management platform (Bigfix)Create, Test & validate security patch baselines for deployment using the IVANTI (ISeC) management platform.Escalate to the appropriate authority's computer hardware, software, services (Cloud, HaaS and PaaS) and support related sub-systems for issues and other security related events falling outside the role and responsibility of the GCS Department.Ensure stake holders are aware of the status and progression of Security related support activities.Interact with Lead Support Specialists or Support Experts to validate and assist in the resolution of incidents.As demands dictate, the TL-ASO will receive and manage, as per established Standard Operating Procedures, support requests and open incidents from telephone calls and emails as required.Responsible for all security/support related Incidents from cradle to grave and for all communication with the users/customers and FT and contractor Field Services representatives.Qualifications and ExperienceUniversity degree in Computer Science, Engineering, or equivalent technical training.Minimum of 5 years of experience providing technical support and training to customersExcellent communication, Customer Service Skills and interpersonal skills are important.Qualification or certification in Operating systems; Windows and Linux/UnixQualification or certification in Security Networking (CISSP, Security+)Familiarity with Ivanti ISEC, McAfee productsSkills in operating systems troubleshooting.Familiar with basic computer / server architecture (CPU, Network Cards, Peripherals)Familiar with networking protocols, (troubleshooting) and associated hardware and infrastructureHave strong analytical and problem-solving skills, be a team player and able to train and develop others.Needs to be familiar with the ITIL standards (and successfully complete a ITIL Foundation exam) as well as other Support and Software industry Standards. English oral and written is a must; bilingual Spanish is a strong asset.We offer medical, dental, vision, life, and disability insurance, health savings accounts, paid time off, and a 401(k) plan with a Company match.This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Reasonable accommodation statement: if you need an accommodation for any part of the application process, please email careers@ultra-us-gbs.com About UsUltra specialises in providing application-engineered bespoke solutions. We focus on our customers' mission critical and intelligent systems in the defence, security, critical detection, & control markets.
  
  Our capabilities and technologies can be found on many of the world's long-term military programmes. We employ over 4,500 employees across the globe and are listed on the London Stock Exchange. Click here to learn more about us.Join our Talent CommunityIf you can't see a vacancy that looks right for you at this stage, then why not join our Talent Community ?Joining our Talent Community will enable you to:Receive alerts with new job opportunities that match your interestsReceive relevant communications and updates from UltraShare job opportunities with family and friends

Keywords: Ultra Electronics Group, Largo , Technical Lead - ASO, IT / Software / Systems , Largo, Florida