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Technical Product Support Specialist

Company: CONMED
Location: Largo
Posted on: January 11, 2020

Job Description:

TECHNICAL PRODUCT SUPPORT SPECIALIST

The TECHNICAL PRODUCT SUPPORT SPECIALIST is responsible for ensuring ConMed offers best in class technical product support to both our internal business partners and external customers. We are seeking someone with a high technical aptitude and a passion for taking care of our customers, who loves problem solving, thrives in a cross-functional working environment and has strong desire to work with multiple stakeholders (e.g. Engineering, Sales, Training, Marketing, Operations, Quality, etc.)



Key areas of responsibility:

* Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.

* Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.

* Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.

* Documents customer information and recurring technical issues to support product quality programs and product development.

* Reports new or recurring problems to design departments.

* Leverages strong communication skills to diagnose technical problems and instruct end-users through appropriate maintenance or troubleshooting procedures.

* As part of the Technical Product Support team, serve as an internal resource to assist sales representatives and partner with other functions when necessary.

Preferred qualifications include:

* Knowledge of medical device products and technology

* Ability to balance and prioritize competing demands and create practical solutions to business problems

* Outstanding written and oral communication skills

* Excellent analytical and problem-solving skills, combined with the ability to provide quick resolution to problems.

* Must possess advanced skills in Excel and Word.

* Working knowledge of Oracle is preferred.

* Experience with database management and knowledge management solutions is desired.

* Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities. Enjoys daily contact with our customers.

* Must be available to provide occasional, on-call support to cover nights and potentially weekends on a rotating basis.

* Ability to work both independently and in a collaborative team environment

* Ability to balance multiple projects and see them through to completion.

MINIMUM EDUCATION & EXPERIENCE

* Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.

0-20% travel

This position is not eligible for employer based visa sponsorship

BENEFITS:
CONMED offers

* Competitive compensation

* Excellent healthcare including medical, dental, vision and prescription coverage

* Short & long term disability plus life insurance -- cost paid fully by CONMED

* Retirement Savings Plan (401K) -- company match dollar for dollar up to 7% Employee stock purchase plan -- allows stock purchases at discounted price.Tuition assistance for undergraduate and graduate level courses

CONMED is an Equal Opportunity Employer & an Affirmative Action Employer. CONMED is a strong advocate of workforce diversity. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800-325-5900 option #3.

Keywords: CONMED, Largo , Technical Product Support Specialist, IT / Software / Systems , Largo, Florida

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