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Customer Service - Order Entry (9am-6pm)

Company: Essendant
Location: Largo
Posted on: February 28, 2019

Job Description:

Purpose of the Position: Under moderate supervision performs a variety of customer service duties including data/order entry, counter and telephone customer service, and other duties to the Customer Service Department in support of the Company vision, mission, and strategic plan. Essential Duties and Responsibilities:* Works towards service excellence by providing all customers with accurate and timely service information in accordance with Company standards.* Accurately and in a timely fashion, enters all orders in the database, verifying and communicating product availability and delivery information. Works towards processing all faxed orders within 1 hour of receipt.* To the best of the employee's ability, identifies orders needing pricing overrides and expedites approval requests for the timely entry of such orders in the database.* Files or routes source documents after entry. Responds to inquiries regarding entered data.* Communicates effectively orally and in writing with internal and external customers, following proper telephone and email etiquettes.* Contributes to the team effort by assisting CSR's with the entry of internet orders, handling the overflow of faxes coming to another region and assisting with the workload when a CSR is out of the office. Is available to assist other departments with the entry of promotional orders.* Follows standardized work procedures, departmental processes and Company guidelines, making suggestions to improve efficiency.* Acts as a liaison of sales, promoting the Customer Service Spotlight Items of the week by faxing the weekly specials to the customers who typically fax their orders in.* Maintains attendance at or above designated standards. Is available to process faxed and emailed orders at assigned start time and works overtime when necessary.* Observes and enforces all Company rules and safety practices.* Within the knowledge, skill and/or ability of the individual, performs such other duties as shall be required by the management team.* Understands and demonstrates Essendants' Core Values.* Performs other duties as assigned. Tools and Equipment Used: Computer, telephone, calculator, fax and copy machines Interfaces (Internal and External):* Daily contact with coworkers in person and customers by phone and fax.* Frequent contact with other locations by phone or fax to obtain and provide information. Work Environment: Normal office environment. Occasional local and overnight travel to other Company locations.

Keywords: Essendant, Largo , Customer Service - Order Entry (9am-6pm), Hospitality & Tourism , Largo, Florida

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