Part Time - Customer Service Assistant
Company: Confidential
Location: Largo
Posted on: January 7, 2021
|
|
Job Description:
Part Time - Customer Service Assistant We are currently seeking
an experienced Part Time - Customer Service Assistant to join our
team in Largo, FL 33773 About Us: We are an award-winning, paleo
food production facility. Joining our team means that you are a
part of an organization that helps people all over the country
improve their health, greatly reduce symptoms of autoimmune
diseases (even eliminates them), heal their gut, and build up their
immune systems to live a happier, more productive life. Everything
we make is grain and gluten-free; all-natural and mostly organic.
Our purpose is to be a resource for people to heal and thrive. From
farm to chef to doorstep, we support the foundations of the health
of humans, animals, and the planet. Our belief is that food can be
nourishing, delicious, and incredibly convenient at the same time.
And, that's radical. About the Role: This position is multi-faceted
and is a good fit for someone who is flexible, quick-learner, and
eager to take on tasks. Customer service and internal communication
of customer order fulfillment will make up the majority of this
job. As the first point of contact, this position is responsible
for the daily communication and experience of our customers and
potential customers. He or she will use our customer relationship
management systems, phone, email, etc. to make our customers'
experience consistent and positive. He or she will be tasked with
collecting and documenting feedback, handling customer needs as
they arise, submitting FedEx claims and Customer Issues Log to
management daily, and creative problem-solving. The position will
be approximately 80% remote from 3:00PM - 7:00PM Monday, Tuesday,
Thursday, Friday; and 12:00PM - 7:00PM Wednesday (partially in
office). Some holiday work may be required. Job Responsibilities:
-- Thoroughly read, research, respond, follow up, organize, and
manage customer communications via our CRM (emails and webforms)
system, the phone, social media -- Learn about what we do,
AIP/Paleo/Real Food nutritional information, what makes us special,
how we help people, who our customer is, what common issues we
face, the flow of our ordering and shipping process, and any other
details that make for a knowledgeable customer service
representative -- Provide top-notch service, 'WOW' our customers,
handle issues with the utmost care, listen to the customer, do your
best to de-escalate customers that may be getting angry, skillfully
handle tough situations, be helpful but don't get taken advantage
of, learn the most commonly asked questions, and do it all with a
cheery but authentic demeanor and a smile -- Create a lasting
impact with "frequent fliers", understand customer dietary and
personal needs, build a rapport with customers, show customers how
much we appreciate their business -- Learn our customer service
manual and add to it after gaining experience -- Be able to
properly guide new and existing customers through our website,
products, service, and ordering process -- Upsell through knowledge
of our products and promotions -- Escalate larger issues to upper
management Education and Experience: -- Associate
Degree/certificate from college or technical school; or one to two
years related experience and/or training; or equivalent combination
of education and experience -- Call Center experience is a plus --
Demonstrated success and comfort in working in a very fast-paced
environment and ability to handle multiple customers and tasks
Skills and Abilities -- Ability to successfully communicate
internally and externally -- Professional writing skills are a must
-- Detail-oriented with outstanding organization, communication,
time management, professionalism, and project management skills --
Ability to work remotely up to 80% of designated schedule - ie: one
day in office, four days remote -- Service-oriented and able to
resolve customer grievances -- Process-oriented -- Creative thinker
and team player -- Quick learner with all forms of computer
software and the ability to think above and beyond to make the job
more efficient Compensation and Benefits: -- Compensation is hourly
and will commensurate with experience -- Paid Time Off available --
Employee discounts To Apply: Please submit your resume via the
"APPLY NOW" button
Keywords: Confidential, Largo , Part Time - Customer Service Assistant, Hospitality & Tourism , Largo, Florida
Click
here to apply!
|
Didn't find what you're looking for? Search again!
Other Hospitality & Tourism JobsMERCHANDISING Description: Job DescriptionMerchandising Execution Associates:All Merchandising Execution Associates MEAs perform in-store merchandising service activities such as merchandising projects, planogram maintenance, (more...) Company: The Home Depot - General Location: Orlando Posted on: 01/18/2021 Customer Service Description: 100 REMOTE - URGENT HIRINGSpecialist, Payroll and Platform SupportThis position will remain fully remote.Position duration 2-3 months, with potential extension.Candidates should be available to work (more...) Company: Collabera Location: Winter Park Posted on: 01/18/2021 Customer Service/Sales Description: Job DescriptionPosition Purpose: br Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates Company: The Home Depot Location: Debary Posted on: 01/18/2021 Delivery Driver Description: At Carrabba's Italian Grill, we value having fun and creating memories that last a lifetime. Our atmosphere and hospitality for our guests are old-world Italian with a new-world feel. We provide our team (more...) Company: Bloomin' Brands Location: Winter Springs Posted on: 01/18/2021 Class E Flat Bed Delivery Driver Description: Ready to drive down the road to success Join a multibillion-dollar team right in your own backyard WHO ARE WE POOLCORP is the world's leading distributor of outdoor living products. With more than (more...) Company: Poolcorp Location: Apopka Posted on: 01/18/2021 Bilingual Store Counter Sales Description: Ventas y Servicio al Cliente - Biling xfc e - El puesto de ventas y servicio al cliente biling xfc e es ideal para una persona experta y energ xe9 tica que tiene una pasi xf3 n por las refacciones (more...) Company: O'Reilly Auto Parts Location: Winter Garden Posted on: 01/18/2021 Customer Service/Sales Description: Job DescriptionPosition Purpose: br Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates Company: The Home Depot Location: Geneva Posted on: 01/18/2021 DISHWASHER/JANITOR Description: TitleDISHWASHER/JANITORJob SummaryAs our Dishwasher, it'll be your job to ensure everything is clean, spotless and sanitary for all team members and Guests. A gleaming restaurant makes a dining out experience (more...) Company: Cheddar's Location: Orlando Posted on: 01/18/2021 Dishwasher Description: Store Location: US-FL-Clermont Overview: As a kitchen team member, you ll keep the kitchen humming by stocking it up with the tools and dishes they need to create and plate our homemade favorites. After (more...) Company: Cracker Barrel Location: Clermont Posted on: 01/18/2021 Part-Time Retail Merchandiser - Southeast1-TERR185 Description: Do you wish you had some flexibility for the days and time that you work We are currently hiring people like you to join our team of Retail merchandisers that offer our customers the ability to reach (more...) Company: Lawrence Merchandising Services Location: Winter Garden Posted on: 01/18/2021 |