Part Time - Customer Service Assistant

Company: Confidential
Location: Largo
Posted on: January 7, 2021

Job Description:

Part Time - Customer Service Assistant We are currently seeking an experienced Part Time - Customer Service Assistant to join our team in Largo, FL 33773 About Us: We are an award-winning, paleo food production facility. Joining our team means that you are a part of an organization that helps people all over the country improve their health, greatly reduce symptoms of autoimmune diseases (even eliminates them), heal their gut, and build up their immune systems to live a happier, more productive life. Everything we make is grain and gluten-free; all-natural and mostly organic. Our purpose is to be a resource for people to heal and thrive. From farm to chef to doorstep, we support the foundations of the health of humans, animals, and the planet. Our belief is that food can be nourishing, delicious, and incredibly convenient at the same time. And, that's radical. About the Role: This position is multi-faceted and is a good fit for someone who is flexible, quick-learner, and eager to take on tasks. Customer service and internal communication of customer order fulfillment will make up the majority of this job. As the first point of contact, this position is responsible for the daily communication and experience of our customers and potential customers. He or she will use our customer relationship management systems, phone, email, etc. to make our customers' experience consistent and positive. He or she will be tasked with collecting and documenting feedback, handling customer needs as they arise, submitting FedEx claims and Customer Issues Log to management daily, and creative problem-solving. The position will be approximately 80% remote from 3:00PM - 7:00PM Monday, Tuesday, Thursday, Friday; and 12:00PM - 7:00PM Wednesday (partially in office). Some holiday work may be required. Job Responsibilities: -- Thoroughly read, research, respond, follow up, organize, and manage customer communications via our CRM (emails and webforms) system, the phone, social media -- Learn about what we do, AIP/Paleo/Real Food nutritional information, what makes us special, how we help people, who our customer is, what common issues we face, the flow of our ordering and shipping process, and any other details that make for a knowledgeable customer service representative -- Provide top-notch service, 'WOW' our customers, handle issues with the utmost care, listen to the customer, do your best to de-escalate customers that may be getting angry, skillfully handle tough situations, be helpful but don't get taken advantage of, learn the most commonly asked questions, and do it all with a cheery but authentic demeanor and a smile -- Create a lasting impact with "frequent fliers", understand customer dietary and personal needs, build a rapport with customers, show customers how much we appreciate their business -- Learn our customer service manual and add to it after gaining experience -- Be able to properly guide new and existing customers through our website, products, service, and ordering process -- Upsell through knowledge of our products and promotions -- Escalate larger issues to upper management Education and Experience: -- Associate Degree/certificate from college or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience -- Call Center experience is a plus -- Demonstrated success and comfort in working in a very fast-paced environment and ability to handle multiple customers and tasks Skills and Abilities -- Ability to successfully communicate internally and externally -- Professional writing skills are a must -- Detail-oriented with outstanding organization, communication, time management, professionalism, and project management skills -- Ability to work remotely up to 80% of designated schedule - ie: one day in office, four days remote -- Service-oriented and able to resolve customer grievances -- Process-oriented -- Creative thinker and team player -- Quick learner with all forms of computer software and the ability to think above and beyond to make the job more efficient Compensation and Benefits: -- Compensation is hourly and will commensurate with experience -- Paid Time Off available -- Employee discounts To Apply: Please submit your resume via the "APPLY NOW" button

Keywords: Confidential, Largo , Part Time - Customer Service Assistant, Hospitality & Tourism , Largo, Florida