CX Agent, Banking

Company: Robinhood
Location: Lake Mary
Posted on: July 1, 2025

Job Description:

Robinhood Markets was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood and its subsidiaries and affiliates are lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in. With growth as the top priority The business is seeking curious, growth-minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you’re invigorated by our mission, values, and drive to change the world — we’d love to have you apply. About the team role The Money Customer Ops team is responsible for providing our customers with the best experience possible while using our product. We are the "voice of the customer" and work closely with other teams to ensure that our product reflects our customers needs and that we have the tools necessary to provide our customers exemplary service in each interaction. As a Banking CX Agent, you will be a subject matter expert on the Banking product and customer support processes. You will be the front-line agent responsible for assisting our customers with their most challenging inquiries. You will independently troubleshoot and work with other teams to resolve the customers concerns as efficiently as possible. The role is located in the office location(s) listed on this job description which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations. Shift Available: M-F 10am-7pm EST Sun-Thu 10am-7pm EST What you’ll do You have deep customer empathy and are passionate about providing exceptional customer service to every customer You are a critical thinker, a problem solver and are able to be agile and flexible as processes evolve You like digging into the details, working independently (while asking questions or escalating when necessary), and have a keen eye for spotting trends that could indicate a product bug or issue You’re hungry to learn and grow alongside a growing business What you bring 2 years of full-time work experience Basic understanding of financial products is a plus Previous experience with text or email customer support is a plus Basic working knowledge of Zendesk is a plus What we offer Market competitive and pay equity-focused compensation structure 100% paid health insurance for employees with 90% coverage for dependents Annual lifestyle wallet for personal wellness, learning and development, and more! Lifetime maximum benefit for family forming and fertility benefits Dedicated mental health support for employees and eligible dependents Generous time away including company holidays, paid time off, sick time, parental leave, and more! Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on September 19, 2024. Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. This role is also eligible to participate in a Robinhood bonus plan.

Keywords: Robinhood, Largo , CX Agent, Banking, Customer Service & Call Center , Lake Mary, Florida