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Senior Customer Experience Coordinator

Company: CONMED
Location: Largo
Posted on: September 3, 2020

Job Description:

The Sr. Customer Experience Coordinator is responsible for facilitating orders crossing International borders by ensuring shipments adhere to customs regulations and company standards. The Coordinator main duty is answer customer e-mails, faxes and phone calls; enter customer orders into the order management system; provide essential information to customers including backorder status, pricing and product information and resolve customer complaints

KEY AREAS OF RESPONSIBILITIES:
* Process sales orders create Pro-Forma invoices and fulfill spare part orders requests
* Determine appropriate shipping methods and prepare the required documentation
* Coordinate the consolidation of shipments of products from multiple warehouses
* Demonstrate proficiency and maintain knowledge of shipping terminology to correctly instruct the forwarder of the proper terms of any given shipment
* Audit and process invoices for approval of payment of transportation fees
* Monitor export rules and regulations including ISO13485, Medical Device Directive (MDD), embargoes, tariff number classifications and changes in custom regulations and laws determined by the Department of Commerce
* Analyze Letters of Credit for compliance as dictated under the Uniform Customs and Practice for Documentary Credits (UCP 500) and ConMed's letter of credit requirements
* Provide information such as Medical Device Listing numbers, 510K numbers, registration numbers, manufacturer name/address, HTS codes, product codes and descriptions to facilitate customs clearance
* Mail invoices and shipping documents to international customers

OTHER DUTIES:

* Maintain compliance with the Export Administration Act (EAA)
* Continuously communicate with other departments such as Regulatory, Finance, Quality, Sales Administration, Distribution / Shipping, Product Support and others
* Assure compliance with terms of sales agreements and warranty prior to processing orders
* Participate in ongoing product training and other departmental training as deemed appropriate by the management team
* Performs other duties and projects as assigned.

EXPERIENCE AND EDUCATION REQUIREMENTS:

*A minimum of 5 years of Customer Service experience. At least two years of experience dealing with international customers and export regulations. Associates degree or equivalent two years' export experience. Bilingual is a plus.

OTHER QUALIFICATIONS:

*Ability to read and interpret documents such as safety rules and procedure manuals
* Strong ability to professionally communicate with customers and peers in a detailed and customer satisfaction-oriented manner
* Ability to find, interpret, and apply instruction from various entities to respond to customer and management requests in a timely fashion
* Detail oriented, ability to problem solve and multitask
* Customer Service centric
* Self-starter and Motivated

BENEFITS:
CONMED offers

* Competitive compensation

* Excellent healthcare including medical, dental, vision and prescription coverage

* Short & long term disability plus life insurance -- cost paid fully by CONMED

* Retirement Savings Plan (401K) -- company match dollar for dollar up to 7% Employee stock purchase plan -- allows stock purchases at discounted price.Tuition assistance for undergraduate and graduate level courses

CONMED is an Equal Opportunity Employer & an Affirmative Action Employer. CONMED is a strong advocate of workforce diversity. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800-325-5900 option #3.

Keywords: CONMED, Largo , Senior Customer Experience Coordinator, Accounting, Auditing , Largo, Florida

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