Technical Writer (Hybrid)
Company: Knowbe4
Location: Clearwater
Posted on: May 9, 2024
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Job Description:
About KnowBe4KnowBe4, the provider of the world's largest
security awareness training and simulated phishing platform, is
used by tens of thousands of organizations around the globe.
KnowBe4 enables organizations to manage the ongoing problem of
social engineering by helping them train employees to make smarter
security decisions, every day.Fortune has ranked us as a best place
to work for women, for millennials, and in technology for four
years in a row! We have been certified as a 'Great Place To Work'
in 8 countries, plus we've earned numerous other prestigious
awards, including Glassdoor's Best Places To Work.Our team values
radical transparency, extreme ownership, and continuous
professional development in a welcoming workplace that encourages
all employees to be themselves. Whether working remotely or
in-person, we strive to make every day fun and engaging; from team
lunches to trivia competitions to local outings, there is always
something exciting happening at KnowBe4.Clearwater positions open
to candidates located in greater Tampa Bay area.The Technical
Writer position is responsible for creating and maintaining
high-quality articles, tutorial videos, and product UI text to
support KnowBe4's products, features, and
services.Responsibilities:Interview subject-matter experts (SMEs)
to gather information for technical documentationWork with Product
Managers to develop or review text for product UIAttend meetings
for assigned projects to represent the Technical Writing teamCreate
and maintain technical documentation and tutorial videos for
customers to support KnowBe4's products and servicesRespond to
internal requests for documentation additions or updatesEnsure
quality, accuracy, consistency, and clarity within our knowledge
base documentation, tutorial videos, and moreTrack any
updates/changes to KnowBe4's products and services in our change
log and release notesMinimum Qualifications:Bachelor's Degree
(Technical Communication, English, or related field preferred)
preferred but not requiredMinimum 1 year experience in technical
writingMinimum 1 year experience in UX writing preferredExperience
with Google DocsExperience with Microsoft Office (Word and
Excel)Excellent verbal and written communications (grammar,
spelling, sentence structure) and proofreading skillsAbility to
present and break down complex technical concepts in an
easy-to-understand mannerIntermediate knowledge of HTML/CSS
preferredSelf-motivated with excellent time management and
organization skillsAbility to write collaboratively or
independentlyAbility to adjust to shifting priorities in a
fast-paced environmentFamiliarity with writing English for a global
audienceKnowledge of Zendesk and Jira preferredExperience with
Agile software development methodology preferredOur Fantastic
BenefitsWe offer company-wide monthly bonuses, employee referral
bonuses, 401k matching (US), fully paid medical insurance (US),
open/generous paid time off (length varies by country), parental
leave (length varies by country), adoption assistance, tuition
reimbursement, certification reimbursement, certification
completion bonuses, gym benefits, and a relaxed dress code - all in
a modern, high-tech, and fun work environment. For more details
about our benefits, visit www.knowbe4.com/careers/benefits.Note: An
applicant assessment and background check may be part of your
hiring procedure.Individuals seeking employment at KnowBe4 are
considered without prejudice to race, color, religion, national
origin, age, sex, marital status, ancestry, physical or mental
disability, veteran status, gender identity, sexual orientation or
any other characteristic protected under applicable federal, state,
or local law. If you require reasonable accommodation in completing
this application, interviewing, completing any pre-employment
testing, or otherwise participating in the employee selection
process, please visit
www.knowbe4.com/careers/request-accommodation.No recruitment
agencies, please.by Jobble
Keywords: Knowbe4, Largo , Technical Writer (Hybrid), IT / Software / Systems , Clearwater, Florida
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